Student Services Technician

$19.22 - $23.01/hourly, DOE

107

Monday - Thursday, 9am - 6pm, Friday 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

Schedule is based on the operational needs of the department and EMCC

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits. 
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact. 

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Estrella Mountain Community College (EMCC) has been making high-quality, affordable education accessible in The West Valley since 1992. As a member of the Maricopa
Community Colleges (MCCCD), one of the largest and oldest community college districts in the United States, EMCC has driven personal and professional growth to help students achieve their goals. With smaller class sizes; lower costs; in-person, online, and hybrid learning options; and support focused on the unique educational and personal needs of our students, EMCC has been able to provide the associate degrees and professional certificates needed to help students and the community thrive. Located in one of the fastest-growing regions of the county, EMCC enrolls approximately 15,000 students annually and is planned to be a large comprehensive learning college of more than 40,000 students.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer) 

Estrella Mountain Community College (EMCC) is hiring a Student Services Technician. This position works within the Admissions and Records Department and is responsible for processing and maintaining admissions and records functions.

To best serve the students, department, and college, this position is fully in-person.

30% - Admissions Logistics and Compliance

• Assists new and continuing students with all aspects of the college admissions, records, and registration functions.
• Provides student, faculty, and staff support; i.e. enrollment verifications, transcript requests for employers, students, lenders, and/or the National Student Clearinghouse.
• Updates student records as required, following FERPA (Family Educational Rights & Privacy Act).
• Responds to student communication and processes documents/requests.
• Assists with Special Admissions populations including working with high school partners.

30% - Operations, Data Integrity, and Quality Assurance

• Adheres to applicable laws, policies, rules, or regulations.
• Prepares records for permanent storage and/or disposal.
• Gathers data for reports, routine correspondence, and verification of accuracy.
• Tracks the number of students served and other processing numbers and reports information to division leads.
• Verifies program eligibility based on set requirements

30% - Frontline Services, Staff Coordination, and Technical Support

• Supports Admissions and Records Office with a strong focus on customer service, quick response times to student and staff questions, and warm referrals to other related student service areas.
• Provides student, faculty, and staff support; i.e. transcript evaluations, admissions application, Maricopa residency and tuition classification procedures.
• Performs general office functions such as answering multi-phone line services and making outgoing calls, responding to electronic communication mediums, and providing front-line service.
• Assists with training A&R part-time employees and Federal Work Study (FWS) student employees.
• Submits HDT's for technology, facilities maintenance requests, etc.
• Reserves rooms for A&R meetings, training, etc.

10% - Administrative Support, Projects, and Other Duties

• Performs general office functions such as faxing, preparing correspondence, and gathering data for reports.
• Organizes, orders and maintains supplies; arranges for basic equipment repairs or service as needed.
• Performs other duties as assigned commensurate with position grade level.

High school diploma or GED and one (1) year of full-time equivalent clerical, administrative office support or related experience.

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered

• Six months or more of experience in student services within higher education. Preference will be given to candidates with experience interpreting and applying federal and state higher education regulations (i.e. lawful presence and residency determination requirements).
• Six months or more of experience using Microsoft Office Suite or Google Workspace
• Six months or more of experience using an online Student Information Systems (i.e. SIS)
• Six months or more of experience training staff in a professional environment.
• Six months or more of experience working with students from varied backgrounds/post secondary student population
• Six months or more of customer service experience with a high degree of public contact including, but not limited to in-person, telephone, e-mail, text, and/or chat
• One (1) year of full-time, relevant MCCCD experience within the previous two years

May be required to work at multiple sites or locations

Work Schedule Varies and work is fully in person

May be required to work evenings and weekends

i.e. Monday - Thursday, 9am-6pm Fridays 8am-5pm

May be required to lift or carry up to 25lbs with or without a reasonable accommodation

May be required to sit for a prolonged period of time; viewing a computer monitor

Users of campus vehicles must meet district minimum standards regarding driving: https://district.maricopa.edu/regulations/admin-regs/section-4/4-14

Additional Considerations: Providing service coverage at off-site locations and the ability to pass a fingerprint clearance process may be required (i.e. high schools or college program facilities).

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered. 

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load) 
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship.  If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

Estimated next review on September 30, 2026

Must apply by 11:59 P.M. on September 29, 2026, to be considered

If unsuccessful in finding a candidate during the initial review a subsequent review date will be determined

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses.  Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.