CLAIMS MANAGER

JOB ANNOUNCEMENT

Claims Manager

TORTS

Number of Positions: 1

(Additional vacancies possible pending budget approval)

Starting Salary: $109,464

Applications for this position will be accepted until 11:59pm CDT on 10/05/2026

Under direction, investigates and evaluates claims against the City and provides support on

litigation matters involving alleged damage to private property; OR manages the claims audit and

appeal processes including subrogation efforts for self-funded employee benefits plans, grievances and arbitrations; and performs related duties as required.

ESSENTIAL DUTIES

* Supervises the claims adjustment process and performs complex, atypical or sensitive claims work for the city in order to assess alleged damage to private property

* Coordinates efforts with city departments to obtain pertinent records and collaborates with expert witnesses in pending claim investigations

* Supplies information and provides support to department attorneys responsible for prosecuting ordinance violations

* Reviews claim settlements and approves or rejects recommendations of independent insurance adjusters

* Negotiates claims settlements with individuals, self-insured entities and claimants' insurance carriers

* Conducts site inspections (e.g., evidence collection, takes photographs and audio recordings, performs damage analysis) and interviews witnesses in order to gather evidence for claims submitted to the city

* Serves as contract administrator for vendors supplying claims adjuster services including participating in contract negotiations, directing the preparation of related reports and approving monthly invoices

* Reviews and verifies the validity and accuracy of bills submitted for the repair or replacement of private property

* Oversees and participates in the preparation of claims activity reports

Additional duties may be required for this position.

Location: 2 N. LaSalle St., Chicago, IL 60602

Days: Monday-Friday

Hours: 9am-5pm

THIS POSITION IS NOT CAREER SERVICE

MINIMUM QUALIFICATIONS:

Education, Training, and Experience

* Nine (9) years of work experience in claims management or cost recovery, of which two (2)

years are in a supervisory/managerial role related to the responsibilities of the position, OR

* Graduation from an accredited college with an Associate's degree in Business Administration, Accounting or a directly related field, plus seven (7) years of claims management or cost recovery work experience, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position, OR

* Graduation from an accredited college or university with a Bachelor's degree in Business Administration, Accounting or a directly related field, plus five (5) years of claim management or cost recovery work experience, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position, OR

* Graduation from an accredited college or university with a Master's degree or higher in Business Administration, Accounting or a directly related field, plus four (4) years of claims management or cost recovery work experience, of which two (2) years are in a supervisory/managerial role related to the responsibilities of the position

Licensure, Certification, or Other Qualifications

* A valid State of Illinois driver's license

SELECTION REQUIREMENTS

This position requires the successful completion of an online application and an initial screening process. Candidates who successfully complete all required assessment components may be invited to take part in a structured interview. The interviewed candidate(s) possessing the qualifications best suited to fulfill the responsibilities of the position, based on the interview will be selected.

For Information on our employees benefits please visit our benefits website at:

https://www.chicago.gov/city/en/depts/fin/benefits-office.html

For Information on our salary and title structure visit our classifications website

City of Chicago :: Classification and Pay Plan

APPLICATION EVALUATION: Initial evaluation will be based on information provided on the application and the documents submitted. Department of Human Resource staff will review applications after the final posting date. Staff will follow any and all required Employment/Hiring Plan provisions, federal, state and local laws, and Collective Bargaining Agreements when applicable. Staff will apply hiring preferences as required by the municipal code. Placement on an eligibility list is not an offer or guarantee of an interview nor employment with the City of Chicago.

COMMITMENT TO DIVERSITY: To further our commitment to hiring applicants with diverse experience the City of Chicago has adopted the following ordinances 2-74-020 and 2-74-075. The ordinances provide a preference to applicants who meet minimum qualifications and who are veterans of the Armed Forces, and/or residents of Socio-Economically Disadvantaged Areas (SEDA) and/or Chicago Public School (CPS) high school graduates to be referred to departments for consideration. These hiring preferences do not apply to bidders, as Collective Bargaining Agreements define the hiring process for bidders. For positions covered by a collective bargaining agreement, bidders will be considered before external candidates. To learn more about our hiring practices click here.

ALL REFERENCES TO POLITICAL SPONSORSHIP OR RECOMMENDATION MUST BE OMITTED FROM ALL APPLICATION MATERIALS SUBMITTED FOR CITY EMPLOYMENT.

The City of Chicago is an Equal Employment Opportunity, Military Friendly, and Fair Chance Employer.

City of Chicago

Brandon Johnson, Mayor