Strategic & Operational Excellence Endpoint Lead

The Information Systems Analyst 4 serves as a senior analyst and operational lead within End Point Support (EPS). The position performs advanced business and systems analysis, leads operational workstreams, develops business cases and reporting methodologies, and coordinates cross-functional initiatives affecting endpoint lifecycle management, asset utilization, facilities implementation readiness, printer optimization, IT service management, and customer experience.

Operating under general direction of the End Point Support Manager, the incumbent independently evaluates complex operational data, identifies risks and opportunities, develops recommendations, and leads implementation activities. The role translates departmental strategy into executable plans, standards, dashboards, governance practices, and measurable outcomes. The incumbent regularly prepares decision-support materials for leadership and builds partnerships across technical, operational, financial, and business functions.

Apply By Date: 10/6/2026 by 11:59pm

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Required to hold a valid California driver's license, have a driving record that is in accordance with local policies/procedures, and/or enroll in the California Employer Pull Notice Program
• Bachelor's degree in information systems, computer science, business administration, healthcare administration, project management, or a related field, or an equivalent combination of education and relevant experience.
• At lease 4 years' experience performing advanced information systems, business systems, operational, or process analysis in a complex organization.
• At lease 4 years' experience leading cross-functional projects or operational workstreams with multiple stakeholders and dependencies.
• At lease 3 years' experience developing analytical reports, dashboards, business cases, recommendations, standards, or governance processes.
• At lease 4 years' experience working with technology lifecycle, service management, inventory, asset, deployment, or operational support data.
• Demonstrated ability to communicate effectively with technical teams, operational leaders, customers, vendors, and senior management.
• Advanced knowledge of information systems analysis, business process analysis, requirements development, operational planning, and service-delivery improvement.
• Working knowledge of endpoint technologies, hardware lifecycle practices, inventory and asset management, deployment operations, and support models.
• Ability to analyze complex data sets, identify trends, develop dashboards and forecasts, and translate findings into defensible business recommendations.
• Ability to develop business cases, cost-benefit analyses, governance practices, standards, procedures, metrics, and executive decision materials.
• Strong written and verbal communication skills tailored to executives, technical teams, vendors, and customers.
• Demonstrated judgment, organization, political acumen, customer orientation, and ability to lead multiple complex priorities in a high-impact environment.
• Ability to work within the strict deadlines and within the specific time and budget requirements.
• Self-motivated person who can work independently and as part of a team.
• In-depth knowledge of various areas of IT. Broad knowledge of the IT environment.

Preferred Qualifications

• At least 4 years' experience in healthcare information technology or another highly regulated, high-availability environment.
• At least 4 years' experience with endpoint lifecycle programs, device refresh planning, asset optimization, printer fleet management, facilities technology implementation, or IT service management.
• At least 3 years' experience using ServiceNow, asset-management platforms, endpoint analytics tools, reporting tools, or business-intelligence platforms.
• Knowledge of procurement, financial analysis, vendor management, change management, and cost-avoidance methodologies.
• Relevant professional education, training, or certifications in information systems, business analysis, project management, IT service management, asset management, analytics, or a related field.
• Advanced project leadership, facilitation, risk management, stakeholder engagement, and change-enablement skills.
• Advanced written and verbal communication skills tailored to executives, technical teams, vendors, and customers.

Key Responsibilities

• 20% - Endpoint Asset Optimization and Lifecycle Management
• 20% - Operational Project Leadership and Implementation
• 15% - Facilities Implementation Group (FIG) and Operational Readiness
• 10% - Business Process Improvement and ITSM Analytics
• 15% - Endpoint Lifecycle, Fleet Optimization, and Vendor Coordination
• 10% - Stakeholder Engagement, Communication, and Change Enablement
• 10% - Strategic Analysis, Standards, and Operational Planning

Department Overview

Department Overview End Point Support (EPS) plans, deploys, supports, optimizes, and manages the lifecycle of endpoint technologies across UC Davis Health. EPS supports clinical, research, academic, and administrative environments by promoting reliable, secure, standardized, and sustainable endpoint services aligned with organizational priorities.

The department manages and supports desktops, laptops, mobile computing devices, printers, peripherals, and related operational services. EPS leads or supports endpoint standards, lifecycle planning, refresh programs, deployment readiness, asset recovery and reallocation, inventory governance, print fleet optimization, facilities implementation activities, operational analytics, and continuous service improvement.

EPS works across Information Technology Services and with Facilities, Clinical Operations, project teams, Information Security, Procurement, Finance, Asset Management, and external vendors to improve service quality, manage cost, reduce technology waste, and strengthen operational readiness.

POSITION INFORMATION

• Salary or Pay Range: $8,775.00 - $17,375.00
• Salary Frequency: Monthly
• Salary Grade: Grade 25
• UC Job Title: INFO SYS ANL 4
• UC Job Code: 000499
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100%
• Shift (Work Schedule): Mon-Fri, 8am - 5pm
• Location: UCDHAS Building (HSP165), Rancho Cordova
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.

• High quality and low-cost medical plans to choose from to fit your family's needs
• UC pays for dental and vision coverage for you and your family
• Retirement plans for eligible employees including Pension and other Retirement Saving Plans
• Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
• Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
• Lactation Support Program and Family Care discounts and resources
• Employee Well-being resources and programming to support thriving in all aspects of employee's lives
• On-site Employee Assistance Program including access to free mental health services
• Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
• Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
• Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
• Access to free professional development courses and learning opportunities for personal and professional growth
• Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

This position may require working alternate shifts, including nights and weekends.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

A Culture of Opportunity and Belonging

At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.

As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks