Service Technician

As a Mobile Sterilization Service Specialist, you'll lead the charge in installing, commissioning, maintaining, and decommissioning state-of-the-art Mobile Sterile Processing Departments across North America. You'll coordinate deliveries, direct subcontractors, ensure seamless execution of complex projects, and perform technical installations, all while working in a dynamic matrix environment with cross-functional teams. If you're a hands-on problem solver who thrives in fast-paced, customer-focused settings, this is your opportunity to make a real impact.

This role will require nationwide, overnight travel up to 90%.

Primary Responsibilities - New and Relocation Installations (90%)

• Conduct pre-installation audits of hospital utilities to ensure readiness for equipment setup.
• Complete all service documentation related to installation activities.
• Verify that delivered equipment aligns with customer specifications.
• Commission the STERIS Mobile SPD (Sterile Processing Department) by setting up, leveling, and expanding the 53-foot expandable trailer unit.
• Make all internal mechanical, electrical, and plumbing connections; load ancillary equipment such as sinks, prep and pack stations, transport carts, and manifolds.
• Direct and coordinate onsite trade workers (e.g., drivers, electricians, plumbers, general contractors) for final facility connections.
• Provide operational in-service training on the Mobile SPD to clients.
• Obtain client signatures upon commissioning completion and submit documentation to the Project Manager.
• Maintain deployed Mobile SPD units, including performing field upgrades, modifications, preventive maintenance, installations, and responding to customer requests.
• Serve as the primary customer liaison during deployment, managing relationships and conducting regular progress meetings.
• Perform quarterly and annual maintenance on deployed units across North America.
• Decommission Mobile SPD units by disconnecting utilities and unloading all ancillary equipment.
• Direct onsite trades during decommissioning and ensure proper disconnection from facility sources.
• Obtain client sign-off upon decommissioning and file documentation with the Project Manager.

Administrative and Documentation Responsibilities (10%)

• Manage assets for all assigned STERIS equipment.
• Purchase and maintain inventory to support Mobile SPD operations.
• Maintain accurate service records in Siebel for all performed work.
• Complete and close out all Mobile SPD-related service requests.

Required:

• High School Diploma
• 5-8 Years technical service experience, preferably with medical equipment.
• Ability to travel nationwide, overnight up to 90%.

Preferred:

• Specific knowledge of Siebel applications preferred.
• Completion of mechanical, electrical, or electronic technical school training preferred.
• Working knowledge of installation processes, including but not limited to pre-installation requirement and construction (HVAC, electrical, plumbing, etc.).
• Strong project management skills.
• Ability to research and understand City, State, and Federal construction or building codes preferred.
• Ability to read and understand blueprints.