Rental Field Service - Mentor

Looking for more than just a job? At Thompson Machinery, we've been powering progress since 1944. We are the go-to Caterpillar dealer for Middle and West Tennessee and North Mississippi. Come join a team where our mission is simple: deliver smart solutions, build lasting partnerships, strengthen the communities we call home and invest in your growth.

The Rental Field Service Mentor position is responsible for diagnosing, servicing, repairing, and maintaining Caterpillar heavy construction and earthmoving rental equipment in the field. Equipment may include excavators, track-type tractors, wheel loaders, backhoe loaders, compact track loaders, skid steer loaders, telehandlers, and other Caterpillar equipment within the Cat Rental Store Fleet.

This is a skilled field technician position that will provide technical oversight, guidance, and hands-on instruction to newer and developing technicians while maintaining an individual field service workload. The Rental Field Service Mentor will assist technicians with advanced diagnostics, troubleshooting, repair procedures, and field service practices while promoting safe, efficient, and high-quality repairs. This individual will report to the Rental Store Manager or Service Manager and serve customers of the Rental Store.

* Diagnose, troubleshoot, service, and repair Caterpillar rental equipment at customer and company locations.

* Provide technical guidance, hands-on instruction, and mentoring to newer and developing field service technicians.

* Evaluate and troubleshoot mechanical, hydraulic, electrical, and electronic systems.

* Research and interpret Caterpillar service information, technical publications, schematics, and diagnostic information to determine appropriate repair procedures.

* Assist developing technicians with troubleshooting and diagnostic processes and recommend alternative techniques and approaches to service and repair.

* Review, advise on, and provide feedback regarding trainee progress, diagnostic processes, and work performed.

* Evaluate completed repairs to ensure work meets Thompson Machinery and Caterpillar quality and safety standards.

* Respond to customer service needs in a professional, safe, and timely manner.

* Perform preventative maintenance, inspections, repairs, and equipment preparation as required.

* Assist with complex or difficult field repairs and provide additional technical support when needed.

* Maintain accurate service reports, work orders, repair documentation, and other required paperwork.

* Communicate effectively with customers, technicians, managers, service personnel, and other company representatives.

* Works independently with minimal supervision while effectively managing assigned field service workload.

* Uses personal and company tools, diagnostic equipment, and technical resources effectively.

* Maintains awareness of hazards associated with field service work and follows all applicable safety policies and procedures.

* Must be able to lift 25-30 pounds.

* Requires frequent hand use for typing, operating the phone, handling materials, and other job-related tasks.

* Must maintain a valid driver's license and comply with Thompson Machinery's corporate driving policy.

* Able to travel throughout the assigned territory and work at customer locations as needed.

* Able to work a flexible schedule, including overtime, nights, weekends, and on-call hours as required.

* Other duties as assigned.

We all have different backgrounds, yet we all use our unique contributions to provide the highest quality of service.

* High school diploma or equivalent required; technical education, diesel technology, or equipment service training through an accredited technical school, equipment dealership, or manufacturer training program preferred.

* Seven or more years of hands-on experience diagnosing, repairing, and servicing heavy construction and earthmoving equipment preferred.

* Caterpillar equipment experience strongly preferred.

* Strong experience with diesel engines, hydraulics, electrical/electronic systems, powertrain, and equipment diagnostics.

* Previous experience mentoring, training, coaching, or providing technical guidance to developing technicians preferred.

* Candidates with strong advanced diesel, hydraulic, electrical, and diagnostic experience who demonstrate the ability to mentor and develop technicians will be considered.

* Demonstrated proficiency in advanced machine troubleshooting and diagnostics.

* Strong working knowledge of mechanical, hydraulic, electrical, and electronic systems.

* Ability to interpret Caterpillar service information, schematics, diagnostic information, and technical publications.

* Ability to utilize Caterpillar diagnostic tools, software, and technical resources.

* Demonstrated knowledge of failure analysis and preventative maintenance practices.

* Demonstrated ability to coach, mentor, and develop technicians through hands-on instruction and technical guidance.

* Ability to evaluate technician work and provide constructive feedback and recommendations.

* Ability to prioritize multiple service calls, repairs, and mentoring responsibilities while maintaining a high level of customer service.

* Must demonstrate professionalism, integrity, adaptability, and a strong customer service focus.

* Demonstrates a sense of urgency, self-initiative, and the personal drive to be successful.

* Excellent verbal and written communication skills.

* Ability to work independently while also functioning effectively as part of a team.

At Thompson Machinery, we believe that great benefits are more than just perks-they're essential for employee well-being and success. We've designed a benefits package that goes beyond the ordinary, ensuring that our team members thrive both personally and professionally. Here's an overview of our benefits, including some that set us apart from our competitors.

* Various medical plan options, including a no-cost option

* Vision and dental insurance

* Employer-paid short-term and long-term disability insurance

* Employer-paid basic life insurance

* 401k matching

* Profit Sharing

* 8 paid holidays annually

* Initially up to 15 days of Paid Time Off annually with increase after five years of service

* Employee Assistance Program (EAP)

* Competitive pay

* Exposure to world-class CAT training and development

* Tuition Reimbursement

* Tool Purchase Assistance to buy high-quality tools at deep discounts

* Annual stipend toward the purchase of work boots

* Company Incentive Bonus Program

* Paid Veteran holiday annually to all service members

* Training and Development programs

* Work uniforms and professional cleaning services

* Financial Wellness programs

Thompson Machinery offers competitive salaries and a complete benefits package. Compensation for this position will be commensurate with candidate experience and background. Thompson Machinery is an equal opportunity employer: Minorities/Women/Veterans/Disabled.