Seasonal Shuttle Driver / Bellman

Natural Retreatsis hiringShuttle Driversto join ourSilver Star team in Park City, UTfor the upcoming season! The Shuttle Driver / Bellman position is responsible for operation of a shuttle van and transporting guests safely and efficiently over specific routes. They also assist owners and guests with luggage and ski equipment on occasion. A successful Shuttle Driver / Bellman provides reliable and timely service while maintaining a professional and courteous demeanor.

Our team is expected to contribute to exceptional experiences for guests, owners, colleagues, and business partners through personal accountability, collaboration, adaptability, sound decision-making, and a commitment to results. This includes building positive relationships, communicating effectively, responding constructively to challenges, and taking ownership for delivering high-quality work that supports team and organizational success.

COMPENSATION:$22 / hour + tips + retention bonus at the end of season!

ESSENTIAL FUNCTIONS:

• Be a brand ambassador, promoting all Natural Retreats' locations and services to guests and colleagues alike.
• Provide exceptional customer service to guests, owners, and callers by delivering a positive shuttle experience and responding professionally to inquiries and communications.
• Safely operate the shuttle along assigned routes, transporting authorized guests and owners to and from designated pickup and drop-off locations in accordance with app-based routing instructions.
• Utilize the Silver Star Shuttle app for proper guest and owner transportation tracking purposes.
• Obey traffic laws and transportation practices as required by federal, state, and local law.
• Maintain a clean and safe working environment in the vehicle.
• Secure wheelchairs, car seats, and other restraining devices as needed.
• Communicate with front desk and management on any guest requests or issues.
• Report all accidents, injuries, incidents, unsafe working conditions, and damages to vehicles/shuttles immediately to management.
• Inspect vehicle/shuttle for proper operating condition before and after every shift according to checklist.
• Regulate heating, cooling, and ventilating equipment for the comfort of passengers.
• Responsible for detailed knowledge of property inventory, location, amenities, etc.
• Obtain and maintain expert knowledge of Park City and provide guests with any requested information.
• Assist with guest-related tasks as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the Team Member for this job.

EXPERIENCE AND SKILLS:

REQUIRED

• Ability to pass pre-employment testing which may include drug testing and/or background screening
• Valid and current state driver's license with a good driving record
• Proficiencyin technology such as cell phones and basic computer skills
• Comprehensive knowledge of shuttle functions and designated drop off and pick up locations
• Ability to work alone and as part of a team
• Strong customer focus
• Strong attention to detail
• Strong interpersonal and verbal communication skills
• Proactive and flexible in approach to job duties and problem-solving

PREFFERED

• Previous experience in a similar role
• Ability to meet the requirements of the company's approved rental car providers

POSITION TYPE/EXPECTED HOURS OF WORK:

This isaseasonal position expected to end around April 15, 2027. Coverage is needed for both the morning and evening shifts.Morning shifts start at 7:30 am. Night shifts end at 10:00 pm.Weekends and holidays are busy with guest arrivals and departures and are generally required and considered working days.

**To be eligible for employment, candidates for this safety sensitive position, must pass a pre-employment (5 panel non THC) drug test upon hire. A positive test result may lead to the withdrawal of the job offer.

**As part of our hiring process, we conduct pre employment background checks. This may include but is not limited to criminal and motor vehicle records. Prior criminal history does not exclude candidates from consideration. By applying for this position, you consent to undergo a background check.

Persons with disabilities needing accommodation in the application process, or those needing job postings in an alternative format may email a request to hr@naturalretreats.com.

Natural Retreats is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, gender expression, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition (cancer), AIDS/HIV, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law. We are dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, Team Member activities and general treatment during employment.