Support Systems Administrator (Entry) - Information Services & School of Dentistry

This position will be part of the UMKC Information Services Team with a dotted line to the School of Dentistry.

The Support Systems Administrator (Entry) supports a highly specialized academic and clinical dental environment with an emphasis on advanced graphics, 3D dental imaging, digital dentistry systems, and rapidly evolving instructional technology. This role requires strong technical competency, curiosity, and a willingness to explore, test, and support emerging technologies in a production setting. The ideal candidate is comfortable working in a fast-paced, hands-on environment where experimentation, calculated risk-taking, and adaptability are essential.

• Install, configure, and maintain desktop and workstation computers, including high-performance systems used for 3D imaging, dental CAD/CAM, and advanced graphics workflows, including 3D scanners, mills, and associated dental fabrication technologies.
• Install, maintain, and support printers, scanners, and peripherals, including output devices used for dental imaging and fabrication.
• Install, maintain, and troubleshoot Audio/Visual equipment in classrooms, clinics, simulation labs, and conference rooms.
• Provide onsite classroom and clinical technology support, including real-time troubleshooting during instruction, exams, and demonstrations.
• Provide first-line in-person, telephone, and remote support for faculty, staff, and students.
• Support users via remote support tools (e.g., Bomgar) for both instructional and clinical systems.
• Install, configure, update, and support desktop and specialized dental software, including imaging, exam, and instructional platforms.
• Ensure systems meet security, stability, and availability requirements in coordination with campus IT and compliance guidelines.
• Create, manage, and troubleshoot user accounts and groups for dental systems such as Axium, MiPACS, and related clinical applications.
• Assist with management and administration of on-boarding of new students, faculty and staff including assignment and renovation of resources, access and credentialling.
• Support instructors, students, and staff with ExamSoft and other assessment platforms.

• Support special projects related to simulation labs, digital dentistry, and emerging teaching technologies.
• Assist with integration between dental systems, imaging platforms, and campus infrastructure.
• Assist with lifecycle planning for hardware and software in rapidly changing technical environments.
• Support and maintain research computers and specialized devices, including non-standard hardware and faculty-built systems.
• Participate in planning, testing, and roll-out of new instructional, clinical, and imaging technologies.
• Document system configurations, procedures, and support workflows for continuity and knowledge sharing.
• Collaborate with faculty, researchers, vendors, and campus IT teams on technology pilots and proof-of-concept projects.
• Troubleshoot complex or unusual technical issues where no predefined solution exists.
• Provide informal training and guidance for faculty, students, and staff on effective use of supported technologies.

8:00am - 5:00pm, Monday through Friday

• Experience with or strong interest in 3D imaging, modeling, scanning, or visualization technologies.
• Familiarity with advanced graphics, GPUs, and performance tuning.
• Strong experience with Windows desktop and workstation environments.
• Working knowledge of Active Directory, Group Policy, file shares, and permissions.
• Experience supporting A/V systems, including projectors, displays, cameras, and control systems.
• Comfort troubleshooting hardware, drivers, firmware, and software interactions.
• High technical competence with the confidence to explore unfamiliar systems.
• A "builder" mindset-someone who enjoys assembling, modifying, and optimizing hardware.
• Comfortable taking calculated risks to solve problems or test new solutions.
• Thrives in a fast-paced, rapidly changing environment with shifting priorities.
• Curious, adventurous, and willing to learn by doing.
• Strong problem-solving and diagnostic skills.
• Communicates effectively with both technical and non-technical users.
• Works well independently and as part of a collaborative support team.
• Maintains a service-oriented mindset in a teaching, clinical, and research setting.
• Have a driver's license, cell phone with data, and be able to lift 40 lbs.

• Exposure to dental imaging systems, medical imaging, or specialized clinical software is highly desirable.
• Experience supporting exam or instructional platforms (e.g., ExamSoft) is beneficial.
• A good understanding of scripting, including PowerShell, Batch, Bash
• Bachelor's degree in Information Technology or 4+ years of similar work experience
• Experience working in Higher Education, Dental, or similar environment

The anticipated hiring range for this position has been established as $53,000 - $58,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS9E
University Title: SUPPORT SYSTEMS ADMIN-ENTRY
To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Job posting will remain open until filled. For best consideration, please submit application materials in full by November 1, 2026.

Employment visa sponsorship is not available for this position.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.