Aviation Maintenance Controller

One team. Global challenges. Infinite opportunities. At Viasat, we're on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We're looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.

The Maintenance Controller is a key member of Viasat's Global Enterprise & Mobility Support team, which helps deliver and maintain Viasat's best-in-class In-Flight Connectivity (IFC) to our Commercial Aviation customers. The Maintenance Controller ensures that all work is carried out in accordance with Viasat procedures and manuals, following local laws. Additional key responsibilities include providing support to Viasat Field Engineering and Airline Engineering representatives during the installation, activation, and maintenance of Viasat IFC equipment, including software loads and updates. Verbal and written interaction with engineers is frequent and should be delivered professionally. This position collaborate with internal and external collaborators and must be able to communicate effectively with diverse audiences including engineering teams, program management, customers, and third-party partners & suppliers. This position requires contributing to shared knowledge, documentation, training of peers and other partners, and may require travel to other Viasat offices, customer locations, and airline maintenance locations up to 10%. The ideal candidate will have a background in commercial aircraft systems, specifically electrical and avionics equipment solving and testing. The critical nature of the work requires good judgment, initiative, and niche technical expertise to understand problems and develop recommended solutions. Experience with hardware and software elements involved in IP networking and satellite communications is helpful. Familiarity with UNIX/LINUX configuration, and ability to capture and interpret network traces is a plus.

• Track, maintain and ensure all open anomalies across the installed fleet are actively being worked in our Salesforce ticketing system.

• Answers phone calls from aviation customers in our 24/7 control center environment.

• Supports and provides technical mentorship for customers related to Viasat mobility terminals.

• Responsible for continuous monitoring and providing guidance of IFE/IFC systems in line operations by close communication with Line Maintenance personnel, Maintenance Vendors, Airline Operations, Aircraft Engineering and other stakeholders to ensure all systems are operational.

• Manages system out of service activities which includes planning for spares, tooling, equipment, skill and adequate labor to ensure systems are restored expeditiously.

• Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft.

• Communicate with Airline Operations Managers, Quality Assurance, Materials management, and contract maintenance as required to support the repair and maintenance process.

• Analyze system malfunctions and determine a course of action based on those findings.

• Participate with technical teams to diagnose, solve, and provide guidance for any discrepancies related to the aircraft in accordance with approved technical data.

• Support in the development of a maintenance and preventative maintenance program.

• Coordinate new software roll out, testing and implementation to minimize impact to reliability.

• Review's aircraft historical data and issues action plans as required based on repeat and chronic reliability programs.

• Supports the daily operational call reporting on the status and plan for the Viasat installed fleet

• Maintains safe, secure, and healthy work environment by following standards and procedures.

• 3+ years experience in technical customer service

• Excellent customer service skills to provide the high touch required by business aviation and executive customers

• The ability to work with and understand FAA regulations, maintenance manuals and programs, and reliability programs.

• Proven skills in assisting customers with complex solving without instruction, using good judgment to acquire results.

• Open to working a flexible schedule in a 24x7 environment as needed to support round-the-clock operations over 3 shifts, weekends and holidays.

• Strong written and verbal communication skills, including the ability to present complex technical material to a variety of audiences.

• Travel domestically and internationally up to 10% of the time.

• Must work onsite in Dallas Texas

• High school diploma

• 3+ years working with Ku or Ka band RF equipment, antennas, standard test equipment, and communications theory.

• 3+ years' experience in Network Operations and Product Support.

• Prior experience with Linux/Unix.

• FAA Airframe (primary preference) & Powerplant (secondary preference) Certificate or equivalent Aircraft Engineering Degree

• Bachelor's degree in related field.

Viasat is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request an accommodation on the basis of disability for completing this on-line application, please click here.