OPAT Care Coordinator

WHY UT SOUTHWESTERN?
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the No. 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY
Under limited supervision, works in partnership with the OPAT team to allow patients to complete antibiotic treatment safely and effectively in the comfort of their home or outpatient site. The OPAT Care Coordinator, within the Department of Pharmacy, works in a dynamic, interdisciplinary environment to coordinate complex patient care and transitions across the continuum of care. The ideal candidate is collaborative, adaptable, and solution-oriented, with strong communication and care coordination skills that support safe, seamless patient outcomes.

BENEFITS
UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include:

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education
  Graduate of an accredited Nursing program and
  

• Experience
  3 years to 5 years of clinical experience as a Registered Nurse and
  

• Licenses and Certifications
  (NLC) NURSING LICENSURE COMPACT-BNE Current Texas (or BNE Compact State) license; and
  (BLS) BASIC LIFE SUPPORT certification, course accredited by the American Heart Association (AHA) or American Red Cross (ARC)
  

Preferred

• Education
  Bachelor's Degree BSN
  

• Experience
  <1 year Ambulatory care experience
  

JOB DUTIES

• Performs job responsibilities in accordance with organizational and departmental policies and procedures, performance improvement objectives and environmental/infection control standards. Develops/implements process to meet/comply with the Joint Commission and regulatory requirements.
• Assists clinical staff pharmacists with therapeutic monitoring, patient assessments, interpretation of and lab values. Identify opportunities for process improvements, develops and implements policy and procedures for prompt, safe and efficient patient care.
• Coordinates and participates in multidisciplinary in-services/meetings,
• Consistently works and problem solves independently and effectively. Takes charge when necessary and is looked to for direction. Makes the right decisions and uses good judgment. Mentors clinical staff pharmacists and supportive personnel.
• Delegates appropriate/reasonable tasks and evaluates performance.
• Reviews/updates medication profiles (therapies, allergies, height, weight, etc.) and is cognizant of patient charges. Reviews medication orders for therapeutic appropriateness, duplications, interactions, overall effectiveness and safety. Seeks clarification if necessary and documents interventions (i.e. ADRs).
• Actively enhances personal growth and development by participating in educational programs, literature searches, in-services and meetings. Actively participates in new employee orientation and training and evaluations.
• Duties performed may include one or more of the following core functions:
  • a. Directly interacting with or caring for patients;
  • b.Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records)
• Takes ownership in solving problems effectively, efficiently and to the satisfaction of the patient
• Presents constructive feedback regarding system or process failures and participates in resolution in a proactive and positive manner.
• Maintains patient confidentiality in accordance with University Medical Center policy.
• Consistently maintains control of feelings, emotions and body language.
• Demonstrates through verbal and non-verbal communications openness to change or new ideas. Willingly learns and adapts to changes in work environment and new work methods as introduced. Demonstrates flexibility to fluctuating workload and effectively prioritizes assignments.
• Exhibits a positive attitude in support of the hospital and management, including decisions made by administration and/or management. Treats hospital resources and property with respect and in a manner that reflects awareness of financial responsibility.
• Adheres to all policies and procedures related to safety, infection control, and corporate compliance. Including personal demeanor, appearance, and hygiene that are appropriate for the work environment.
• Responds to all reasonable requests in an appropriate and timely manner and communicates in a concise and positive manner.
• Supports teamwork and cooperation with co-workers in daily activities. Readily volunteers assistance to help co-worker's complete tasks.
• Performs other duties as assigned.

Knowledge, Skills and Abilities

• Adaptability - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Monitors transition and evaluates results; Able to deal with frequent change, delays, or unexpected events.
• Analytical - Synthesizes complex or variety information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments; Maintains confidentiality.
• Delegation - Delegates work assignments; Gives authority to work independently; Sets expectations and monitors delegated activities.
• Moral - Treats people with respect; Works with integrity and fairness; Upholds organizational values.
• Leadership - Exhibits confidence in self and others; Inspires and motivates others to perform well; Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Participates in meetings.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions.
• Strategic Thinking - Understands organization's strengths and weaknesses; Analyzes market and competition; Adapts strategy to changing conditions.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Inspires respect and trust.
• Technical Skills - Pursues training and development opportunities; Strives to continuously build knowledge and skills.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.

PHYSICAL REQUIREMENTS/WORKING CONDITIONS

Working Conditions

• Clinical Setting
• Office Setting

Salary Information
Salary is commensurate with education, skills, and relevant experience.

SECURITY AND EEO STATEMENT

Security
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information.

EEO
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.