Operations Manager, Division of Community Outreach & Engagement

The University of Minnesota School of Dentistry has an opening for an Operations Manager within the
Division of Community Outreach & Engagement!

• The pay range is $53,497-$62,000, depending on the experience the finalist brings to the
  position.

• This job is on-site five days per week as it supports dental, dental therapy, and dental hygiene
  student courses year-round.

• Work Schedule: Monday-Friday (8:00am-4:30pm)

This dynamic position, within the Division of Community Outreach and Engagement, is responsible for
managing the daily operations of the Division, encouraging and maintaining relationships with
internal and external partners, and acting as a community liaison for the Division throughout the
state and region.

The Operations Manager works closely with the Director to provide support in the development of new
affiliate partners. This position leads the operational management of initiatives and activities.
This role is responsible for the organization of division continuing dental education courses,
special events, and high-level written communications and materials.

Community-Based Dental Education prepares dental, dental hygiene, and dental therapy students to
deliver clinical care to all communities, and especially under-resourced patients, outside of the
traditional school clinical settings.

Find out more about the work we do and our community-based dental clinics on our website!

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

Responsibilities include:
Operational Management (60%)

• Plan, coordinate, evaluate, and direct the designated operations through shared decision-making
  with the leadership team.
• Provide management and operational input on standard methodologies. Develop and supervise
  contracted services with community-based providers.
• Write or collaborate on the production of all Division mass communication materials to students,
  faculty, and affiliate partners.
• Assist the Director in planning, writing, and implementing grant proposals and lead grant
  management activities, including data collection and filing reports.
• Manage all accreditation paperwork including but not limited to site applications and calibration
  reports.
• Support the Director in ensuring compliance with funding requirements, if appropriate, such as
  time and effort reporting, budget reconciliation, grant results, and contract results.
• Draft, negotiate, manage, and execute all Division Affiliation Agreements, financial addenda,
  Professional Services Agreements, contracts, and other legal documentation.
• Onboard all new affiliate site partners and faculty and make sure the operational and
  educational needs of both parties are met. Lead the onboarding process through accreditation
  applications, data collection, scheduling calibration meetings, and reporting progress to
  leadership.
• Develop and support partnerships based on principles of mutual respect, trust, and openness to
  different perspectives. Foster positive working relationships with faculty, staff, students, people
  receiving services, other professionals, agencies, and the public.
• Participate in committees or community advisory boards related to education, oral health, or
  public engagement as assigned by the Director.
• Cultivate an environment that recognizes and respects cultural, lifestyle, and socioeconomic
  differences.

• Help craft, disseminate, and deliver presentations and reports for funders and internal/external
  partners. This includes public speaking and presentations to prospective students.

Course Administration (25%)

• Guide faculty at outreach affiliate sites to complete course evaluations of all students who
  rotate at those locations.
• Ensure completion of graduation requirements for students enrolled in Outreach Experience
  courses, the Indian Health Services/Tribal elective course, and any future courses to be developed.
  Enter grades, complete clinical progression reports, and communicate progress with students.
• Manage student onboarding requirements for affiliate sites.
• Collaborate with the school's schedulers, Student and Resident Affairs, Division Directors,
  Course Directors, and Center for Interprofessional Health colleagues to achieve success in student
  rotation placement and completion of course requirements.

• Attend committee meetings related to student courses as appointed by the Division Director.

Special Events Support (5%)

• Assist with operations for the Annual Outreach Dental Review, a two-day continuing dental
  education course for all Division faculty and adjunct faculty.
• Manage scheduled Community Outreach and Engagement lectures throughout the year as they relate to outreach courses; volunteer experiences; scholarship opportunities; student lunch and learns;
  Alumni, Admissions and Outreach Collaborative events.

• Attend health fairs, conferences, or community organization events as directed by leadership.

Other Duties as Assigned (10%)

Required Qualifications:

(Please detail all the required qualifications on your application
materials).

• BA/BS with 4 years of experience in operational management, or a combination of related education
  and work experience to equal 8 years.
• Detail-oriented with demonstrated success organizing, prioritizing, and managing workflow.
• Ability to work independently and to take initiative.
• Skilled in following detailed procedures and ensuring accuracy in documentation and data.
• Able to perform a wide variety of tasks, adjust focus quickly as demands change, and adapt to
  varying stakeholder needs.
• Dedication to inclusive excellence.
• Outstanding verbal, written, and interpersonal communication skills.

Preferred Qualifications:

• Experience in developing, managing, and completing legal documents such as contracts, affiliation
  agreements, and financial arrangements.
• Experience with grant-writing and/or grant management processes.
• Experience using Google Workspace.
• Prior employment in customer service.

The Department of Primary Dental Care plays a significant role in creating the next generation of oral health care professionals for our state and region. We focus on the development of dental, dental therapy and dental hygiene students as they gain technical skills, apply knowledge gained from their classroom experiences and embody the values and critical thinking skills demonstrated by our world-class faculty.

The University of Minnesota School of Dentistry is the state's only dental school and the only dental school in the northern tier of states between Wisconsin and the Pacific Northwest. The School of Dentistry advances health through scientific discovery, innovative education, and the highest quality care for all communities. Our impact extends beyond dental offices to classrooms and clinics throughout the region. We educate dentists, dental specialists, dental therapists, dental hygienists, dental educators, and research scientists.

Pay Range: $53,497 - $62,000; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the
time, the initial pay may not reach the maximum of the range. This approach ensures
that compensation reflects the value and unique contributions of each candidate while
maintaining equity within our organization. As part of our commitment to fair and
equitable compensation, please be aware that the salary offered to incoming candidates
will be based on their individual credentials and experience.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Required application materials: resume and cover letter.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail jobcentr@umn.edu.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023, 2025, 2026), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.