Senior Training Specialist, Road Americas

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com

Location: Atlanta, TX or Lancaster, TX

Division: Road
Job Posting Title: Senior Training Specialist, Road Americas
Time Type: Full Time

Summary

Help shape how DSV employees learn, use technology, and succeed in transportation operations across North America and Latin America.

DSV is seeking a Senior Training Specialist to develop and deliver Transportation Management System (TMS) and operational training across our Road and Road Transport businesses. This role supports freight brokerage and asset-based transportation operations, helping employees build system proficiency, adopt new processes, and improve operational performance.

As the primary regional owner for TMS training, you'll design and deliver engaging learning solutions, including instructor-led training, e-learning, videos, and job aids. You'll also support system implementations, evaluate training effectiveness, and partner with Operations, Operational Excellence (OpEx), and technology teams to turn complex processes into practical learning experiences.

We're looking for a collaborative, tech-savvy training professional who understands transportation operations and enjoys developing others. This opportunity offers regional training ownership, creative instructional design, and the chance to make a meaningful impact, backed by the stability and opportunities of a global logistics leader.

Start Here. Go Anywhere.

Duties & Responsibilities

TMS Training & Learning Development

• Serve as the primary regional owner for TMS training across Road and Road Transport operations in NORAM and LATAM, including new-user, refresher, and system-change training.
• Develop and deliver virtual and in-person systems and operational training for new and existing employees across supported operations.
• Design, develop, and maintain digital and instructor-led learning content, including e-learning, videos, presentations, quick-reference guides, job aids, facilitator materials, and other training resources.
• Create and maintain role-based TMS learning paths that support onboarding, system proficiency, ongoing development, and competency validation.
• Assess training needs and determine appropriate learning approaches based on system changes, operational requirements, identified performance gaps, and learner needs.
• Translate complex TMS functionality and domestic transportation processes into clear, practical learning content using adult learning and instructional design principles.
• Support train-the-trainer activities and provide guidance and resources to local trainers or SMEs when appropriate.

Training Programs & Effectiveness

• Coordinate training for new systems, TMS enhancements, implementations, and operational process changes, partnering with stakeholders to support successful adoption.
• Support system and process implementations by developing training plans, coordinating learning activities, and preparing employees for changes impacting day-to-day operations.
• Manage assigned training content, curricula, learning activities, and completion records within the Learning Management System (LMS).
• Monitor training participation, completion, assessment results, learner feedback, and other measures of training effectiveness.
• Support competency validation and identify opportunities for additional training, reinforcement, or learning resources based on assessment and performance results.
• Evaluate and continuously improve training content, delivery methods, and learning paths based on business needs, learner feedback, and training effectiveness.
• Maintain current, accurate, standardized, and scalable training materials across supported Road and Road Transport operations.
• Provide training activity, completion, and effectiveness reporting to the Manager, Regional Training and appropriate stakeholders.

Business Partnership

• Partner with the Manager, Regional Training to execute regional training strategy, priorities, standards, and learning initiatives.
• Partner with OpEx, Operations, technology teams, and system SMEs to translate approved processes and identified performance gaps into targeted training solutions.
• Maintain primary responsibility for routine TMS training delivery, with OpEx and system SMEs providing subject matter expertise and backup support as needed.
• Collaborate with operational leaders and stakeholders to understand evolving business needs and identify opportunities where training can support system adoption, process consistency, and employee performance.

Other Duties

• Perform other duties, responsibilities, and projects as required and assigned.

Qualifications & Experience

• High school diploma or GED required; bachelor's degree in Training and Development, Instructional Design, Business, Supply Chain, Logistics, Transportation, or a related field preferred.
• Minimum of 3 years of experience in training, learning and development, systems training, transportation operations, logistics, or a related field.
• Experience working with Transportation Management Systems (TMS) required.
• Working knowledge of domestic transportation operations, including freight brokerage and/or asset-based transportation operations, workflows, terminology, and processes strongly preferred.
• Experience developing and delivering virtual and instructor-led training required.
• Experience developing digital learning content, job aids, training guides, or similar learning resources required.
• Experience within domestic transportation, including freight brokerage, asset-based trucking, FTL, LTL, or related operations strongly preferred.
• Experience with LMS platforms, system implementations, system enhancements, or operational process changes preferred.

Skills & Competencies

• Strong working knowledge of TMS functionality and domestic transportation workflows, with an understanding of freight brokerage and asset-based transportation operations and how system processes support operational execution.
• Strong facilitation, presentation, and adult learning skills.
• Strong instructional design and training content development capabilities.
• Ability to translate complex systems, processes, and technical information into clear and practical learning solutions.
• Strong written and verbal communication skills with the ability to work effectively across multiple levels of the organization.
• Strong organizational and project coordination skills with the ability to manage multiple training initiatives and priorities.
• Ability to evaluate training needs and recommend appropriate learning approaches within established regional standards.
• Strong analytical skills with the ability to interpret training metrics, learner feedback, assessment results, and performance information.
• Ability to build effective working relationships across Operations, OpEx, technology teams, system SMEs, and other functional groups.
• Ability to work independently and effectively across multiple geographic regions and time zones.
• Proficiency with Microsoft Office applications, including PowerPoint, Excel, Word, Outlook, and Teams.
• Experience with e-learning authoring tools, video development tools, learning platforms, or similar training technologies preferred.

Physical Demands & Work Environment

This position operates primarily in a professional office and training environment, with occasional work in transportation and logistics facilities. The role requires regular use of computers, training technology, presentation equipment, and other standard office equipment to develop instructional materials, facilitate training, and support employees in both virtual and in-person settings. The employee may be required to sit or stand for extended periods while developing training content or facilitating instructional sessions, move throughout office and training environments, and occasionally lift or move training materials and equipment weighing up to 25 pounds. The position requires regular collaboration with employees, operational leaders, and cross-functional business partners across North America and Latin America. Schedule flexibility may be necessary to accommodate training sessions across multiple time zones, system implementations, and operational needs. Travel to DSV locations and other business-related destinations may be required.

The physical demands and work environment characteristics described are representative of those required to perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

For this position, the expected base pay range is $70,000.00 - $85,000.00 annually. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources athr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV - Global transport and logistics

What moves you?

At DSV, we move more than goods. We move careers, ambitions and opportunities. With close to 150,000 colleagues in over 90 countries, we are the global leader in transport and logistics, and it is our people who bring our services and solutions to life every day. From frontline operations to business functions, every role contributes to keeping supply chains flowing and societies running. Here, you are trusted to take ownership, act on your ideas and make decisions that create real impact. It is a place where people, careers and ideas keep moving forward. We value transparency in how we communicate and collaborate, and we win together by supporting each other, challenging each other and delivering results as a team.

Start here. Go anywhere

This is our promise of movement. A promise that your work matters, your contribution counts, and your career can move as far as your ambition takes it. If you are looking to make an impact, grow your career and be part of something bigger, DSV is the place to be. Visit dsv.com and follow us on LinkedIn, Instagram and Facebook #StartHereGoAnywhere #LifeAtDSV