Patient Service Representative - Multispecialty - 141869

Under supervision, the Patient Services Representative provides front-desk support across OB/GYN, Multispecialty, and Primary Care. The representative welcomes and assists patients, manages check-in and check-out, schedules appointments at the clinic and other locations, verifies insurance and authorizations, updates demographic information, and collects copayments. Other duties include auditing billing documents, documenting appointment dispositions, and managing the petty cash drawer.

The representative works collaboratively with physicians, nurses, clinic staff, and other UC San Diego departments to support daily patient services. The role requires the ability to prioritize and manage multiple tasks in a fast-paced clinical environment.

• Three (3) years previous related experience in a large complex healthcare setting.

• Demonstrated knowledge of third party payors including federal, state, and private health plans.

• Demonstrated computer skills/ability to work between multiple systems during calls.

• Ability to work in an interactive environment.

• Possess excellent customer service skills.

• Ability to maintain strict confidentiality.

• Experience in a fast-paced, multi-specialty clinic.
• Authorization and registration experience.
• Urgent or Primary Care experience.
• EPIC experience.

• Must be willing to work various hours based on business needs. Possible overtime. Must be willing and able to float to other locations as requested.
• Employment is subject to a criminal background check and pre-employment physical.