Patient Access Lead, PRN/As Needed

Minimum Qualifications:
Education: High School diploma or equivalent.
Experience: Participate in Preceptor training/experience post-hire.

Skills, Knowledge, Abilities:
- Interpersonal, organizational, and analytical skills required.
-Must possess ability to work in stressful situations, meet deadlines and perform daily responsibilities with consistent accuracy.
-Ability to use logic, good judgment and be able to rapidly identify and initiate corrective actions when problems arise.
-Models collaborative behavior and communicates positively and professionally.
-Must be able to communicate effectively providing good written and oral direction to caregivers.
-Ability to establish and maintain effective working relationships with patients, physicians, clinical and non-clinical hospital staff and insurance companies.
-Demonstrates proficiency in Patient Access procedures.
- Ability to embrace change by adapting to job duty variances and following leadership direction.
- Takes responsibility for actions and strives for excellence.
- Engages in continuing education and seeks new knowledge and skills.

- Ability to discuss patient financial responsibility, outstanding balances, payment options, and financial assistance resources with confidence, professionalism, empathy, and accountability.

-Ability to respond appropriately to patient questions or concerns, explain available financial resources, and complete required referrals.

-Ability to consistently follow and document established patient financial engagement and collection workflows

Preferred Qualifications:
Experience: 3 years' experience with medical terminology, insurance plans, verification of benefits, authorization and pre-determination.

Physical Requirements:
- Position requires the ability to push, pull, and/or lift 50 lbs. on a regular basis.
- Position requires prolonged standing and walking during each shift.
- Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.