At Landmark Credit Union, we succeed by putting people first - and that starts with you. Our culture of inclusion and collaboration enables us to support our members' financial wellbeing, positively impact the communities we serve, and help our associates grow their careers. Bring your authentic self to work as part of an organization where you'll feel valued for your unique qualities, are enabled to reach your full potential, and are recognized for your contributions to our success. We strive to ensure you feel empowered to grow and succeed, while also feeling valued and taken care of, as we all do our part to put people first. We invite you to learn more about this and other opportunities at Landmark Credit Union.
NATURE AND SCOPE
This position reports to the AVP, Consumer Loan Servicing and is responsible for tracking and resolving all issues with vehicle liens, UCC filings and mortgage recordings to ensure Landmark's lien position is secure for all consumer loans. Requires regular contact with Landmark associates and third-party businesses via telephone and email.
REQUIREMENTS
1. High school diploma or equivalent.
2. Must have experience or ability to gain proficiency in all programs and systems used for this job.
3. Must be able to comfortably lift a minimum of 25 pounds.
4. Excellent verbal and written communication skills, problem solving skills, organizational skills and the ability to work independently and within deadlines.
5. Must have ability to use independent judgment in various situations while maintaining a high degree of confidentiality.
6. Must have a thorough understanding of company policies and procedures as they relate to this position. Must understand and comply with all job-related State and federal laws and regulations.
PRINCIPAL ACCOUNTABILITIES
1. Makes initial contact with and regularly follows up with appropriate parties on pending filings and filing errors, including but not limited to dealerships, financial institutions, title companies, government agencies, and members.
2. Maintains and updates a lien filing tracking system to allow authorized Landmark associates immediate access to individual consumer loan lien issue(s), detailing the specific problem, steps taken toward resolving it, who was spoken to and when, and current status.
3. Works with appropriate Landmark departments to escalate lien issues where responsible parties are not following through within a reasonable period, including but not limited to Collections, Indirect Lending, Central Loan Processing, and branches.
4. Performs other duties as assigned.
EEO/Veterans/Disabled
Landmark Credit Union
Oct 26, 2026