New 
Mule Support
 Tata Consultancy Services | |
$100,000 - $125,000
| |
 United States, Texas, Addison | |
 Oct 29, 2026 | |
|
Job Description
Must Have Technical / Functional Skills Primary Skills: Mule ESB, Oracle PL/SQL Preferred: DataStage Experience: Demonstrated extensive experience relevant to senior-level application support and development Role Purpose We are looking for an experienced Application Support Engineer (L3 Production Support) to support critical enterprise applications in a 24x7 production environment. The role focuses on keeping applications stable, available, and performing well. Roles & Responsibilities * Extensive overall IT experience, including hands-on application development experience. * Provide L3 production support for critical applications and middleware platforms. * Troubleshoot complex production issues, perform root cause analysis, and identify recurring issues to support permanent fixes. * Analyze application logs and monitoring data using tools such as Splunk, Dynatrace, or similar monitoring platforms. * Support production deployments, releases, patching, failover activities, upgrades, and post-release validation. * Work closely with development, infrastructure, database, network, middleware, and release teams during production incidents and planned changes. * Support applications running on Linux/Unix and Windows environments. * Troubleshoot connectivity issues involving DNS, HTTP/HTTPS, SSH, FTP/SFTP, load balancing, and traffic routing. * Support vulnerability remediation, platform upgrades, patching, and End-of-Life (EOL) remediation. * Follow established Incident, Problem, Change, Release, Risk, and Compliance Management processes. * Keep operational documents, support procedures, troubleshooting guides, and knowledge articles up to date. * Participate in on-call and after-hours production support as required. * Ability to collaborate across application, middleware, database, infrastructure, and network teams to resolve issues promptly and prevent recurrence. * Improve monitoring and automate repetitive support activities. Technical Environment / Preferred Skills Mule ESB, DataStage, Oracle PL/SQL, Java, TIBCO, IBM MQ, MuleSoft, databases, Linux/Unix, Windows, monitoring tools, and scripting/automation. Generic Managerial Skills * Strong communication skills and experience working in an onsite-offshore delivery model. * Able to coordinate deployments and triage issues. * Collaborate with development, infrastructure, and business teams to resolve issues and support releases. * Implement proactive monitoring and alerting to reduce incidents and minimize downtime Salary Range: $100,000-$125,000 a year
Location
Addison, TX
Function
TECHNOLOGY
Role
Engineer
ID
437773
Skills
Oracle | PL/SQL | Mulesoft
Salary Range
$100,000 - $125,000 Desired Candidate Profile
Qualifications BACHELOR OF COMPUTER SCIENCE | |