Lead Product Designer

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

As a Lead Product Designer on the Manage team, you will shape what happens after an agreement is signed. You will help organizations make agreements easy to find, understand, monitor, and act on throughout their lifecycle.

You will design experiences across Docusign Agreement Manager and the broader Manage space, including search and discovery, agreement insights, party and relationship management, obligations, renewals, notifications, and post-signature workflows. Your work will help customers move beyond storing agreements to realizing their value while staying ahead of commitments, reducing risk, and connecting agreement data to the people and processes that depend on it.

AI is changing how customers manage agreements and how we design products. You will define practical, trustworthy ways for AI to surface meaning, recommend next steps, automate routine work, and support better decisions. You will make AI understandable and verifiable, with the transparency, control, and human oversight customers need. You will also help our team use AI more effectively across research, exploration, prototyping, and iteration, without compromising customer empathy, design quality, or product judgment.

This is a highly collaborative role working closely with Product Management, Engineering, User Research, Content Design, Data Science, AI specialists, and the broader design team. Together, you will define the future of post-signature agreement management and help Docusign deliver on the promise of IAM.

This position is an individual contributor role reporting to the Director, Product Design.

Responsibility

• Lead design strategy and execution for complex Manage workflows-from early concepts through shipped experiences and continuous improvement

• Design across post-signature journeys including agreement discovery, insights, obligations, renewals, notifications, relationships, and workflow automation

• Turn complex agreement data and cross-product workflows into experiences that help customers understand commitments, reduce risk, and take action

• Design AI-powered experiences that surface meaning, extract information, recommend next steps, and automate routine work in ways that are useful and trustworthy

• Apply principles of transparency, explainability, human control, verification, and responsible AI to enterprise experiences

• Help the design team use AI more effectively to accelerate research, synthesis, exploration, prototyping, and iteration while maintaining strong product judgment and craft

• Simplify complex enterprise workflows and create alignment across Product Management, Engineering, User Research, Content Design, Data Science and Design

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

Basic

• BA/BS degree or equivalent work experience

• 12+ years of experience designing enterprise, consumer, and/or mobile experiences for large-scale digital products

• Experience designing complex enterprise software, platform products, data-rich experiences, workflow tools, or post-signature agreement management products

• 2+ years of experience coaching and mentoring designers

• Portfolio demonstrating product strategy, interaction design, AI fluency, visual design, prototyping, design rationale, and clear communication and storytelling

• Experience using generative AI throughout the product design process, including concept exploration, prototyping, research synthesis, and design iteration

Preferred

• Experience designing agreement management, contract lifecycle management, workflow automation, governance, or other enterprise platform products

• Experience designing AI-powered products, agentic experiences, intelligent search, or enterprise automation

• Understanding of emerging AI interaction patterns and the challenges of designing for trust, transparency, explainability, user control, verification, and governance

• Demonstrated ability to lead ambiguous, cross-functional design work from strategy through launch and iteration
• Proficiency with design and prototyping tools such as Figma, v0 or Claude Code

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $186,100.00 - $300,550.00 base salary

This role is also eligible for the following:

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following:

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

Applicant and Candidate Privacy Notice

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

It's important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience, skill, aptitude and a can-do approach. We will not discriminate based on race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category.

EEO Know Your Rights poster

#Li-Hybrid