Senior Case Manager, Project Based Housing - SPA 4

Role: Senior Case Manager, Project Based Housing

Reports to: Program Manager

Program: 1603- Housing Retention

Department: Permanent Housing

Location:

• La Guadalupe - 1800 E 1st Street Los Angeles, CA 90033
• El Nuevo Almanecer - 3651 E. 1st Street/111 N. Rowan, Los Angeles, CA 90063
• Vista de JJ Apartments - 128 S. 6th Street Montebello, CA 90640

Setting: 100% Onsite

Schedule: Monday - Friday, 8:00am - 4:30pm

Status: Full-time/Non-Exempt/Non-Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Summary:

Through the use of evidence-based practices such as harm reduction, housing first and trauma informed care, the Senior Case manager supports Client's housing stability, self-sufficiency, and community integration. In partnership with Clients who have experienced homelessness, the Senior Case Manager identifies and addresses barriers to stable housing, implements interventions to support appropriate housing and retention, and coordinates internal and external services tailored to individual needs. The role also helps Clients develop independent life skills essential to transitioning from homelessness to permanent housing. As a leadership partner, the Senior Case Manager supports collaboration among the regional team (Program Managers and Case Managers), the Housing Department, funders, and project-based housing partners, including property managers and developers. The Senior Case Manager also supports the onboarding and training of case management staff to support success in their roles.

Essential Duties and Responsibilities:

• Maintain a caseload of approximately 20 high acuity Clients for intensive case management services (up to 40 if low acuity). Caseload could be rotating and/or split between buildings depending on the need of the region.
• Develops relationships with Clients with a focus on facilitating independence and maintenance of improved physical and mental health.
• Collaborate with LA County Department of Mental Health (DMH) and Department of Health Services (DHS) programs to enhance coordination within Clients' treatment team.
• Engage Clients and implement interventions with an approach emphasizing Client choice, harm-reduction, and psychosocial rehabilitation within a setting guided by trauma-informed care, housing-first principles, and professional boundaries.
• Assist in the screening, intake, and enrollment of Clients including orientation to program policies and goals.
• Complete comprehensive biopsychosocial assessments and functional needs assessments to guide individualized treatment planning.
• Complete quarterly collaborative goal plans with Clients with the purpose of targeting areas that will improve quality of life and health outcomes.
• Write and maintain accurate, complete, and up-to-date progress notes and data in electronic databases as required by the program and its funding sources.
• Ensure all Client documents within physical charts are complete, accurate, current, and filed as guided by agency, department, and funder expectations.
• Maintain confidentiality of Client information per HIPAA and internal agency guidelines.
• Assist Clients in applying for and obtaining all benefits to which they are entitled.
• Coordinate appointments, transportation, and follow-up services for Clients to improve access to primary health care, mental health care, substance use services, and other local resources in order to build sustainable community connections and reduce the need for emergency health care services.
• Directly transport Clients in personal vehicle to various agencies and healthcare providers in the greater Los Angeles area to decrease barriers to access and increase community reintegration.
• Support Clients by teaching and modeling life skills involved such as budgeting, housekeeping, meal preparation, appointment scheduling, health maintenance, and socialization within communities where they become housed.
• Communicate effectively with property managers and other third party partners.
• Work cooperatively and cohesively with multidisciplinary team including participation in weekly staff meetings, direct individual supervision, and trainings.
• Adapt workload as directed by supervisor in response to funder expectations.
• Supports successful housing partnership by working with region leadership to develop site-based meeting agendas (including but not limited to retention meetings, group supervision, community meetings) and act as a note taker (when appropriate).
• Supports the maintenance of internal trackers and databases (Teams page, PHI tracker, 4 Step Housing Retention, tracker, etc).
• Promote health workspace through maintenance of supply orders, assessment of workspace for compliance with HIPPA and safety.
• Provides quality assurance oversite in partnership with regional leaders (IE quarterly assessment review, chart reviews, acuity level review)
• Support with oversite of Narcan promotion, access and logs.
• Provides shadowing and/or onboarding training to new staff or other departmental specific training to staff as directed by supervisor.
• In collaboration with site-based leadership, participates in assessment of training needs and coordinates and/or provides training to team.
• Based on regional needs, provide client or administrative coverage support.
• Other duties, as assigned.

Qualifications:

• High school diploma/ GED required or equivalent.
• Bachelor's degree preferred; OR a minimum two (2) years' experience working with homeless individuals, preferably those living with mental illness and/or substance addictions, or an equivalent combination of education and experience.
• Three (3) or more years' experience related to or in the role of case management required.
• Valid California Driver's License, reliable vehicle, current automobile insurance, and acceptable driving record.
• Willing and able to transport Clients in your personal vehicle.
• Able to work in a high tolerance Harm Reduction model with Clients experiencing multiple barriers.

Preferred Qualifications:

• Bachelor's Degree.
• Demonstrated knowledge of case management.
• experience working with homeless individuals, preferably those living with mental illness and/or substance addictions.

Work Environment:

• Combination of field-based work and indoor office environment.
• On occasion walk or drive to different local sites
• Able to thrive in a work environment emphasizing teamwork and collaboration
• Regularly required to sit, stand, bend; occasionally lift or carry up to 35 lbs.
• Will necessitate working in busy and loud environments.
• Will be exposed to elements like cold, heat, dust, noise and odor.
• May need to bend, stoop, twist, and sit throughout the day