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Position:Technology
Operations Specialist
Location: New Albany, OH (Hybrid)
Position Description:
In this Hybrid role reporting to our New Albany, OH office, the Technology Operations Specialist is responsible for supporting and maintaining Mission Essential's enterprise technology environment. This role provides end-user support, administers Microsoft 365 and Azure services, supports cybersecurity operations, manages endpoint technologies, and participates in the implementation and support of business systems and technology initiatives.This position serves as a technical generalist within a small, highly collaborative IT organization. The Technology Operations Specialist is expected to support all aspects of IT operations, ranging from end-user support and device management to cloud administration, cybersecurity monitoring, compliance initiatives, and project implementation.
The successful employee must demonstrate strong technical proficiency, excellent customer service skills, sound judgment, and a team-first mentality while supporting the organization's mission and operational objectives.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
End-User Support
- Provide Tier 1, Tier 2, and Tier 3 support for employees located both remotely and on-site.
- Troubleshoot and resolve hardware, software, operating system, networking, printing, mobile device, and application issues.
- Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
- Support employee onboarding, offboarding, account provisioning, and access management activities.
- Maintain technical documentation, procedures, and knowledge base resources.
- Provide exceptional customer service and maintain professional communication during all support interactions.
Cloud & Systems Administration
- Administer Microsoft 365 services including Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, and related cloud services.
- Manage user accounts, licensing, permissions, and service configurations.
- Support Azure and Azure Government resources including subscriptions, resource groups, storage, networking, security controls, certificates, and identity services.
- Assist with administration of GCC High environments and cloud-based business applications.
- Monitor platform health and assist with operational improvements.
- Administer Microsoft Intune and endpoint management platforms.
- Manage Windows, macOS, iOS, and Android devices.
- Configure and maintain security baselines, compliance policies, device configurations, and application deployments.
- Support endpoint security, patch management, mobile device administration, and device lifecycle activities.
Security & Compliance
- Monitor, investigate, and respond to alerts generated by SIEM, MDR, EDR, and other cybersecurity platforms.
- Support security operations utilizing technologies such as Microsoft Sentinel, Microsoft Defender, Rapid7, and related security solutions.
- Assist with incident response activities, cybersecurity investigations, containment efforts, and remediation actions.
- Participate in vulnerability management, security reviews, and risk reduction activities.
- Support compliance initiatives including CMMC, NIST 800-171, HIPAA, GDPR, and FedRAMP where applicable.
- Assist with audits, evidence collection, documentation, and security assessments.
Vendor & Project Coordination
- Participate in technology projects, migrations, upgrades, and system implementations.
- Work with vendors and business stakeholders to resolve issues and support operational requirements.
- Assist with technology evaluations, procurement activities, and asset management processes.
- Maintain accurate system inventories and technical records.
Team & Operational Support
- Collaborate with other IT team members to support organizational technology needs.
- Share knowledge and cross-train on systems and technologies as needed.
- Balance operational support responsibilities with project-related assignments.
- Assist with critical incidents, outages, maintenance activities, and urgent business needs that may occur outside normal business hours.
- Participate in after-hours maintenance and support when required to maintain operational continuity.
- Perform other duties as assigned.
- Associate's degree in Information Technology, Computer Science, Cybersecurity, or related discipline, or equivalent experience.
- Minimum three years of enterprise IT support, systems administration, cloud administration, or cybersecurity experience.
- Experience administering Microsoft 365 environments.
- Experience supporting Azure environments.
- Experience with Microsoft Intune and endpoint management technologies.
- Experience supporting Windows desktop and server platforms.
- Experience with PowerShell scripting and automation.
- Working knowledge of networking fundamentals including DNS, DHCP, VPN, LAN, and wireless technologies.
- Working knowledge of SIEM, MDR, EDR, incident response, and cybersecurity best practices.
- Ability to obtain and maintain a Secret security clearance if required.
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The Mission Essential Group, LLC
Oct 30, 2026