Human Resources Coordinator - Workforce Engagement

OUC - The Reliable One, is presently seeking a Human Resources Coordinator - Workforce Engagement to join the Employee Experience division. At OUC, we don't just work - we're building a bright future of innovation and transformation for future generations.

We are looking for an organized, detail-oriented professional to support programs and processes that help employees feel recognized, connected, and engaged. This position provides administrative and logistical coordination to help deliver workforce engagement initiatives across OUC.

In this role, you will work closely with the Workforce Engagement team, to support employee recognition programs, reconcile reports from multiple systems, and maintain accurate program records. You will also help document standard operating procedures, coordinate virtual and in-person events, and develop presentations, flyers, and user guides using provided content. As a primary contact for the engagement shared inbox, you will respond to employee questions and coordinate requests with the appropriate team members. Success in this role requires strong follow-through, a collaborative approach, and an openness to learning as programs and processes evolve.

OUC's mission is to provide exceptional value to our customers and community by delivering sustainable and reliable services and solutions. Click here to learn more about what we do.

The ideal candidate will have:

• A high school diploma or equivalent; an associate degree is preferred.
• A minimum of five (5) years of administrative support experience, including two (2) years of related Human Resources experience.
• Experience supporting Employee Engagement or recognition programs, including event coordination and logistics is preferred.
• Intermediate Excel skills, including pivot tables, with the ability to compare reports, reconcile data, and identify discrepancies.
• Experience creating professional PowerPoint presentations and organizing information into clear communications, user guides, and process documentation.
• Familiarity with Canva is a plus.

OUC offers a very competitive compensation and benefits package. Our Total Rewards package includes, to cite a few:

• Competitive compensation
• Low-cost medical, dental, and vision benefits and paid life insurance premiums with no probationary period. Retirement benefits include a cash balance account with employer matching along with a health reimbursement account
• Paid vacation, holidays, and sick time
• Paid parental leave
• Educational and Professional assistance programs; Paid Memberships in Professional Associations
• Access to workout facilities at each location
• Paid Conference and Training Opportunities
• Hybrid work schedule

Click here to view our Benefits Summary.

Salary Range: $24.68 to $30.85 per hour commensurate with experience (estimated $51,334.40 to $64,168.00 annually)

Location: "The Greenest Building in Downtown"- Reliable Plaza, 100 W. Anderson St., Orlando, FL 32801

Applicants must be legally authorized to work in the United States at the time of application. This organization does not offer or sponsor employment visas for internship or full-time positions.

Job Purpose

Provides administrative and program support for employee lifecycle initiatives within the assigned Employee Experience function. Collaborates with stakeholders, maintains accountability, and delivers timely, high-quality results that advance departmental goals.

Primary Functions

• Provide comprehensive administrative support, including calendar management; meeting and event coordination; detailed minute-taking; action-item tracking; and assistance with data collection, reports, and professional presentations.
• Review, compile, and update standard operating procedures, manuals, guides, and related materials.
• Evaluate forms, workflows, processes, and programs, and recommend improvements.
• Serve as the primary liaison between employees and the assigned HR area by triaging and responding to inquiries received through shared email inboxes and phone lines.
• Serve as the initial point of contact for internal and external stakeholders and business partners across the commission.
• Partner with departmental administrative assistants to onboard, equip, and support new hires.
• Maintain accurate, complete, and current employee records in the HRIS to support compliance reporting.
• Ensure all received and distributed documentation complies with OUC policies and procedures and applicable state and federal regulations.
• Maintain the accuracy and compliance of HR data, files, internal communications, and documents.
• Schedule, monitor, and support surveys, communications, collateral materials, and website content.
• Support the communication, implementation, and reporting of HR projects and programs.
• Perform other duties as assigned.

Technical requirements

• Working knowledge of all, but not limited to, the following:
  • General office administration and management principles and practices;
  • Solid knowledge of HR policies, employment law, and HR best practices;
• Familiarity with all, but not limited to, the following:
  • Human Resources functions and responsibilities;
  • Human Resources related programs (i.e., Applicant Tracking Systems (ATS), Learning Management System (LMS), Performance Management);
  • Public Records requirements;
  • Related industry, organizational and departmental policies, practices and procedures;
• Ability to:
  • Exhibit strong organizational, time management and prioritization skills;
  • Maintain strict adherence to data privacy and document confidentiality;
  • Handle sensitive situations with discretion, sound judgment and objectivity;
  • Be flexible in a changing environment, adjust to multiple and changing priorities;
  • Demonstrate strong communication skills, both verbal and written;
  • Be nimble with learning HR systems, communication tools and programs;
  • Make arithmetic computations using whole numbers, fractions and decimals, and compute rates, ratios, and percentages;
  • Use Advanced Microsoft Office Suite (Excel, PowerPoint, Word, Outlook, etc.) and standard office equipment (telephone, computer, copier, etc.).

Education/Certification/Years of Experience Requirements

• High School diploma or equivalent;
• Associates degree preferred;
• Minimum of five (5) years of experience in an administrative support role to include:
  • Two (2) years of related HR experience;
• Experience using HR related programs (i.e., Applicant Tracking Systems (ATS), Learning Management System (LMS), Performance Management) preferred;
• Experience in designated HR support area preferred;
• Experience with creating presentations, SOPs, communications and collaterals preferred;

Working Conditions

This job is absent of disagreeable working conditions. This job is performed in an office work environment.

Physical Requirements

This job includes very frequent speaking/hearing, writing/typing, and detailed inspection. This job requires frequent standing, walking, and sitting. There may be occasional bending, climbing, kneeling, reaching overhead, and lifting up to twenty (20) lbs. Also, this job includes frequent driving of a company vehicle and travel to other commission sites for events and meetings.

OUC-The Reliable One is an Equal Opportunity Employer who is committed through responsible management policies to recruit, hire, promote, train, transfer, compensate, and administer all other personnel actions without regard to race, color, ethnicity, national origin, age, religion, disability, marital status, gender, sexual orientation, gender identity or expression, genetic information and any other factor prohibited under applicable federal, state, and local civil rights laws, rules, and regulations.

EOE M/F/Vets/Disabled