ERP Manager

• Leads staff management activities including hiring, onboarding, performance management, coaching, and development planning.

• Provides day-to-day operational leadership for assigned Workday applications, integrations, and support resources. Oversees configuration, enhancements, testing, releases, upgrades, integrations, documentation, and ongoing production support for Workday.

• Partners with Human Resources, Finance, Supply Chain, Payroll, Benefits, and other functional areas to execute Workday priorities and support business needs.

• Leads within a decentralized operating model by coordinating and influencing functional and technical teams that may not report directly to Information Technology.

• Implements and reinforces established ERP governance, operational standards, and ITIL-based service management practices across participating teams.

• Oversees prioritization and delivery of enhancements, incidents, service requests, regulatory changes, and optimization initiatives.

• Ensures the reliability, integrity, security, and performance of the Workday production environment and associated integrations.

• Coordinates response to significant production issues and works with internal teams, functional stakeholders, and vendors to restore service and mitigate risk.

• Manages assigned staff, vendors, consultants, resources, and project activities to support effective operational and project delivery.

• Identifies opportunities to improve Workday functionality, business processes, automation, controls, and user experience.

Education: Associate's degree required or 2 years of experience may be considered in lieu of degree.

Experience: Minimum of 6 years of progressive experience supporting, configuring, implementing, or managing Workday or a comparable enterprise ERP environment. Experience leading Workday initiatives, projects, technical resources, or functional teams required. People leadership experience required.

Licensure, Certification, and/or Registration: Workday Pro certification or other advanced Workday training in one or more functional or technical areas required.

Other Minimum Qualifications: Requires advanced Workday expertise and the ability to lead and influence technical and functional teams across organizational boundaries. Advanced knowledge of enterprise ERP systems and Workday operating practices. Demonstrated ability to lead and influence technical and functional stakeholders across a decentralized organizational structure, including teams outside of direct reporting relationships. Strong understanding of system governance, production support, change and incident management, integrations, security, and application lifecycle management. Strong leadership, analytical, problem-solving, decision-making, communication, collaboration, and relationship-management skills. Proven ability to manage multiple priorities, projects, vendors, and cross-functional initiatives.

This job description is intended to be a representative summary of the major responsibilities and accountabilities performed by incumbents in this role. Incumbents may be required to perform job-related tasks other than those specifically presented in this description.