Senior Implementation Consultant

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The Senior Implementation Consultant is a highly experienced member of the implementation team who has multiple years of full-cycle implementation experience in the industry. The incumbent handles the most technical and/or complex implementation projects and/or designated project tasks. This position acts in a mentorship capacity to less experienced and/or new staff.

• Provide professional services such as consultation, software readiness, and education at ahigh level to clients on Tyler software products for the most technical and/or complex
• projects.
• Consult as a substantial knowledge resource on software products/solutions and demonstratesrelevant industry/product knowledge to present software features, components, capabilities,and functionality to offer new and creative solutions to meet client needs.
• Identify, define, analyze and document client business/workflow processes, data, and othersystems for the most technical and/or complex projects.
• Define complex software requirements; perform proficient gap analysis; compare clientrequirements to software capabilities; identify and document any software, system and/ordatabase issues/constraints and recommend existing and new changes/options to appropriateparties to meet client needs.
• Identify and consult with clients on recommended changes in client work processes asappropriate to ensure efficient software solution for the client's needs.
• May identify and document complex business/technical requirements/specifications for specificsoftware design/development, forms, reports, interfaces, process, configuration and otherrelevant changes.
• Act as a significant knowledge resource in consulting with the client, the Project Manager,management, technical staff and other relevant parties; communicate complex technical andbusiness information, requirements and issues; drive timelines and research new solutions asappropriate to resolve issues.
• Partner closely with software development and management to collaborate on ideas, changes,resolutions, software improvements, etc. as needed.
• Anticipate issues, determine root cause, proactively research and apply knowledge to resolvenew issues and/or the most technical and/or complex issues.
• Contribute significantly to process improvement initiatives. Present new ideas tomanagement on implementation approach and product improvements. Contribute to theimplementation of these recommendations as needed.
• Mentor less experienced implementation team members.
• May assist sales as needed with pre-contract analysis or implementation knowledge asneeded.
• May consult with users to identify the proper data mapping process for the productconversion. Provide instructions to clients on proofing and analyzing data conversions fromexisting software to Tyler applications.
• May create custom reports or customize existing reports to satisfy client requirements.
• Keep up to date on administrative tasks such as documenting client issues, communicatingagendas, submitting trip reports, timesheets and weekly expense reports, and updatingsystems-related client activity.
• May assist QA staff with product testing or modification testing as required.
• Notify management and appropriate organization/department of issues or unplanned eventsthat could impact the effectiveness/schedule/budget of the implementation.
• Create both client-facing and internal documentation such as "quick tips" and "how tos".
• May participate in the annual User Conference. Facilitate user group discussion on assignedmodule/topic for the most technical and/or complex functionality.
• Occasional travel to client sites.
• Perform other duties as assigned.

The Senior Implementation Consultant must be able to:

• Demonstrate an advance knowledge and understanding of Tyler's software solutions and providea high level of education to clients.
• Demonstrate the ability to analyze and understand business processes and apply these to developnew and creative solutions to meet client needs.
• Demonstrate a high degree of skill to be an effective mentor to less experienced staff.
• Ability to work on complex projects.
• Demonstrate excellent people skills and ability to build client relationships.
• Demonstrate advanced knowledge of the implementation process, problem management tools andprocedures.
• Complete challenging tasks independently/interdependently.
• Demonstrate advanced partnering, communicating, and negotiating skills in order to gather clientrequirements, and communicate effectively with the Project Managers, Development, DBA's andSupport staff.
• Persuade clients to adopt Tyler approaches to fulfill functional requirements.
• Maintain composure under pressure and accurately access and resolve problem situations.
• Work effectively in a fast paced, team based, customer service oriented environment.
• Recognize and react appropriately to the complexity and criticality of incidents related to theimplementation business function.
• Maintain a courteous, professional, and confident demeanor throughout the implementationprocess.
• Work with a diverse group of people, and adapt to and work in a dynamic environment.
• Exercise good judgment, discretion, and tact while working with clients.
• Manage multiple tasks and deadlines simultaneously.

• Bachelor's degree, or comparable work experience.
• Typically a minimum of two-three years' experience as Implementation Consultant orequivalent industry experience.
• Excellent initiative, interpersonal, collaboration and relationship building and customer serviceexperience involving developing professional, trusting and in-depth relationships with internaland external clients (including Software Development/IT teams, Project Managers,management, clients, etc.).
• Expert knowledge and experience identifying, defining, analyzing and documenting clientwork processes, data and systems.
• Proven success record of negotiating and influencing clients to meet their need by proposingviable solutions to complex issues.
• Excellent attention to detail involving defining complex client software requirements(technical and non-technical), client processes, etc.
• Excellent organizational skills with a proven track record of prioritizing and executing onmultiple priorities successfully.
• Excellent research, analytical and critical thinking skills and experience in the technicalenvironment involving performing proficient data/gap analysis with outstanding problemsolving experience and anticipating and resolving root issues of new and the most complexproblems.
• Excellent written and verbal communication skills including conveying, documenting,preparing, presenting, and educating new ideas to various audiences (including management)on both technical and non-technical information.
• Knowledge and application of relational database design and data base structures (i.e. fields,tables, views, database objects, etc.) involving data flow, mapping, conversion scripts, etc.helpful.
• Knowledge and experience creating and executing on software test plans and reports helpful.
• Strong Microsoft Office skills (including but not limited to Visio and related tools).
• Knowledge and application of software development tools helpful.
• Proven track record of successfully mentoring less experienced team members.
• Ability to identify and contribute to process improvement initiatives.
• Knowledge of principles and concepts in the discipline for which the knowledge transfer will bebased is desired.
• Exceptional presentation and knowledge transfer skills.
• Ability to travel extensively.
• Valid driver's license.

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Requisition Number:2026-9829

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