MHC Driver/Patient Access Coordinator (PRN)

General Summary of Position
The Mobile Health Center (MHC) CDL Driver and Patient Access Coordinator serves in a dual-function role combining responsibility for the safe operation readiness maintenance coordination and regulatory compliance of the Mobile Health Center vehicle with advanced patient access and care coordination functions. The position is accountable for ensuring uninterrupted mobile healthcare operations throughout the Baltimore Region while facilitating patient registration insurance verification authorizations financial assistance scheduling and access to care services. Working collaboratively with patients families providers payers community partners and internal departments the incumbent serves as a critical operational resource supporting clinical service delivery community outreach patient engagement and continuity of care for underserved populations. The role requires independent judgment strong organizational skills and expertise in both mobile clinic operations and patient access services to ensure efficient compliant and patient-centered care delivery. It is required for them to maintain the unit maintenance operations and clinic operations. Serves as the initial contact person at the medical practice and greets patients in a courteous and professional manner. Coordinates efficient patient flow through the practice. Makes appointments registers patients collects co-payments Time-of-Service (TOS) payment processing updates demographic and insurance information and provides patients with follow-up appointments and requisitions for tests. Weekend community outreach events are required.

Primary Duties and Responsibilities

• Contributes to the achievement of established department goals and objectives and adheres to department policies procedures quality standards and safety standards. Complies with governmental and accreditation regulations.
• Drives the Mobile Health Center vehicle safely to and from community partner sites for clinic health fairs and other events as directed. Assumes primary responsibility for the operational readiness of the Mobile Health Center vehicle coordinating preventative maintenance repairs inspections vendor services equipment functionality and regulatory documentation necessary to ensure uninterrupted mobile clinic operations.
• Serves as a key operational support resource for Mobile Health Center activities by coordinating vehicle readiness supply availability clinic setup patient access workflows and logistical needs required for successful community-based healthcare delivery. Manages the intake of patients into the practice screens for emergent conditions registers verifies insurance and explains patient responsibility regarding payment for services and co-pays. Collects copayment prior to care posts time of service (TOS) payments collects and reviews of all encounter forms and prepares charge batches as assigned. Ensures appropriate and timely status assignment of all appointments.
• Monitors clinic operations and identifies potential safety operational or environmental concerns impacting patients staff equipment or mobile clinic operations and escalates issues as appropriate.
• Exercises independent judgment in coordinating daily operational priorities related to transportation vehicle readiness patient access activities clinic preparation and community outreach support.
• Performs all routine maintenance and interior cleaning services for the Mobile Health Center vehicle.
• Manages medical and operational supply inventory for the Mobile Health Center monitoring usage levels maintaining required stock conducting routine inventories and coordinating replenishment to support continuous clinical operations.
• Acts as a subject matter resource for Mobile Health Center patient access processes including registration insurance verification authorizations financial assistance screening and regulatory documentation requirements. Answers the telephone in accordance with the policy and service expectations provides telephone triage; disseminates messages appropriately utilizing available technology and prioritizes calls appropriately and timely.
• Maintains critical operational records including vehicle mileage equipment usage inspection reports maintenance documentation and compliance logs required for organizational regulatory and safety standards. Logs may need to be completed on a daily weekly or monthly basis.
• Completes driver vehicle evaluation form weekly or as directed.
• Prepares clinic and laboratory areas with appropriate supplies prior to clinic sessions. Replaces and secures same at the conclusion of sessions.
• Collaboratively works with patients families or outside sources to obtain complete and accurate demographic and financial information to input data into the electronic system for registration billing and patient tracking. Performs check-out procedures by inputting patient charges and verifying patient demographic and insurance information ensuring charges are entered in a timely manner in accordance with departmental procedures.Supports organization initiatives related to new technology clinical programs and improving the patient experience. Seeks opportunities for improvement in all administrative processes and services.
• Facilitates related services for health center patients as appropriate with respect to their confidentiality and privacy.
• Confirms insurance coverage. Assist with educating patients families and team members regarding verification status and insurance concerns. Responsible for overseeing the completion of these processes including the financial assistance process and other protocols/processes necessary to facilitate patient access and care services for Mobile Health Center patients.
• Explains regulatory financial requirements to the patient or responsible party and collects deposits or deductible amounts as required.
• Obtains authorizations by utilizing online electronic verification system or other resources such as HDX EVS or Blueline.
• Ensures that all necessary questionnaires and specific forms are completed according to predetermined requirements by government or regulatory agencies. Expected to screen patients for SDOH and refer accordingly when Community Health Advocate is not present.
• Conducts outreach to promote the programs offered in the Mobile Health Center.
• Helps to secure new patients for Mobile Health Center services. Schedules appointments including follow up and referral appointments. Completes requisitions for tests as applicable
• Participates in multidisciplinary quality and service improvement teams as appropriate. Participates in meetings serves on committees and represents the department and hospital/facility in community outreach efforts as appropriate.Weekend and evening hours are required for community events.

Minimal Qualifications
Education

• High School Diploma or GED or equivalent required and
• Vocational/Technical Diploma Commercial Driver's license (CDL) Class B and airbrakes required and
• Hazmat preferred

Experience

• 1-2 years 2 years of experience in driving and maintenance of a commercial vehicle. New graduates must have successfully completed the required driving hours and graduated from an accredited Commercial Driver's License (CDL) training program required and
• 1-2 years 2 years of experience in patient access services and/or patient registration preferred and
• 1-2 years Customer service experience required and
• Knowledge of medical terminology required and
• Previous healthcare experience and IT technology required
• Experience with using electronic medical records Cerner or EPIC preferred
• One year of relevant professional-level work experience may be substituted for one year of required education.

Licenses and Certifications

• CDL - Group B - Commercial Drivers License Valid Commercial Driving License (CDL) Class B and airbrakes in the State of Maryland with no current points assigned to Driver's License. required and
• Drivers License - Endorsement A (Air Brakes) Valid Commercial Driving License (CDL) Class B and airbrakes in the State of Maryland with no current points assigned to Driver's License. required and
• HAZMAT Certification Hazmat preferred and
• Drivers License - MDOT Medical Physical Updated DOT Medical Card required
• CDL - Group A - Commercial Drivers License Valid Commercial Driving License (CDL) Class B and airbrakes in the State of Maryland with no current points assigned to Driver's License. preferred

Knowledge Skills and Abilities

• Excellent Verbal and Written Communication skills.
• Working knowledge of various computer software applications and basic computer skills
• Demonstrates dependability critical thinking self-management initiative creativity and problem-solving abilities improve the quality and efficiency of the department.
• Ability to perform in a high-pressure environment and deal effectively and professionally with a diverse population.