Patient & Provider Advocacy Supervisor - Full Time - West Bank

We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways.

At Ochsner, whether you work with patients every day or support those who do, you are making a difference and that matters. Come make a difference at Ochsner Health and discover your future today!

This job provides administrative/professional skills in managing the Patient Relations functions of Ochsner; assumes responsibility for assessing issues and facilitating appropriate action; assumes responsibility for coordinating with Risk Management and Finance for any matters relating to billing adjustments; works with patients, families, and/or staff in handling and resolving problems that occur during the course of hospitalization or clinic visit; serves as a liaison between patients and families who use Ochsner services, physicians, other healthcare providers, and the community; exhibits the skills to manage complaints and use mediation and negotiation skills; assumes responsibility for the recruitment, orientation and supervision of volunteers; spearheads patient satisfaction initiatives and works with department heads to improve patient satisfaction scores; and works collaboratively with various hospital departments to coordinate an exceptional patient/guest experience.

Education

Required -High School diploma or equivalent

Preferred -Bachelor's degree in Healthcare or Business Administration or related field. Additional degrees, business training experience and/or certifications may be combined to meet minimum qualifications.

Work Experience
Required -7 yearsrelated health care experience preferably in an ambulatory setting including two years of supervision or management experience OR Bachelor's degree in Healthcare or Business Administration or related field with three years of related health care experience preferably in an ambulatory care setting including two years of supervision or management experience

Knowledge Skills and Abilities (KSAs)

• Must have computer skills and dexterity required for data entry and retrieval of information. Must be proficient with Windows-style applications and keyboard.
• Effective verbal and written communication skills and the ability to present information clearly and professionally
• Strong analytical skills
• Excellent written and verbal communication skills
• Strong time management skills and self directed
• Good presentation skills
• Excellent interpersonal skills

Job Duties

• Provides Patient Relations Information/Reporting
• Serves as an Advocate to Increase Patient/Family Awareness
• Enhances Patient Complaint Process through Process Improvement
• Supervises and provides support to hospital volunteers

Other related duties as required. The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.

Complies with the Ochsner Health System Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.

Ochsner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Physical and Environmental Demands

The physical essential functions of this job include (but are not limited to) the following: Frequently exerting 10 to 20 pounds of force to move objects; occasionally exerting up to 100 pounds of force. Physical demand requirements are in excess of those for sedentary work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Are you ready to make a difference? Apply Today!

Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.

Individuals who reside in and will work from the following areas are not eligible for remote work position: Colorado, California, Hawaii, Maryland, New York, Washington, and Washington D.C.

Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) orcareers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

We are proud to be an Equal Employment Opportunity and Affirmative Action employer. We are committed to the principles of equal employment opportunity and providing a workplace that is free from discrimination based on race, color, creed, religion, pregnancy status, pregnancy-related conditions, national origin, ancestry, mental or physical disability, medical condition, age, veteran status, military status, citizenship status, marital status, familial status, sexual orientation, gender, gender identity or expression, genetic information, political affiliation, unemployment status, or any other characteristic protected under applicable federal, state or local law. These protections extend to applicants and all employment related decisions. View theEEO is the Law posterand itssupplement, as well as thepay transparency policyfor more information.

Affirmative Action Policy Statement