Program Manager - ODR Project-Based - Skyline

Summary

The People Concern is partnered with the Department of Health Services (DHS) and the Office of Diversion and Re-entry to provide housing and Intensive Case Management Services (ICMS) to persons being released from jail and experiencing homelessness. Clients are linked to the ODR program while they are in jail and prior to their release. Once released, the ODR team assists the client with obtaining interim shelter and eventually permanent supportive housing in the community.

Clients are linked to an ODR Case Manager who provides intensive case management and clinical services while employing a trauma-informed care and harm reduction approach to a diverse group of Clients with complex trauma facing medical, mental health, and substance use barriers. Clients remain in the program for as long as they require subsidized housing. For many Clients, this may mean their entire lifetime.

The Program Manager is responsible for supporting the Senior Program Manager in the daily oversite of Project-based ODR Teams as well as regular coordination with the DHS ODR Staff, FSP Providers, Probation Officers, Court Liaisons, Judge, and various interim housing sites. This includes assistance with Client crisis management, coordination of services and administrative duties.

Essential Duties and Responsibilities:

1. Provide administrative supervision to Bachelor Level Case Managers and Masters Level Clinical Case Managers and nursing staff. 2. Support screening of new Clients referred to Project-based Housing units, provides assignments to Case Manager for assessment, and coordinates submission of intake and application paperwork. 3. Responsible for coordination of Clients' transition from interim housing along with transfer of any associated services such as psychiatry, substance use or mental health care treatment, medication management, etc. 4. Attend and/or oversee Case Management staff attendance of court hearings with Clients to advocate for appropriate clinical recommendations on behalf of Clients. 5. Oversee submission of court progress reports which includes gathering information from multi-disciplinary teams, reviewing for errors, and submitting the final version by the court deadline. 6. Act as primary liaison between other ODR provider sites including various interim housing sites which may include emergency shelters, substance use treatment facilities, and board and cares. 7. Collaborate with the ODR Psychiatry and Clinical Staff, Medical Providers, FSP Providers, Program Officers, Judges, and Community Partners to develop creative interventions focused on improving the safety and well-being of our most marginalized Clients. 8. Respond to emergency calls on a 24-hour basis with support from Project-based Housing Leadership including Senior Program Managers, Assistant Directors, and Directors and Clinical Supervisors. 9. Ensure all documentation, charting and data collection is complete, timely and accurate through ongoing audits of electronic databases and chart reviews. 10. Review Case Managers' case notes, assessments, and care plans on a weekly and monthly basis. 11. Provide assistance with hiring and staffing a Project-based Housing ODR team and ensure staff are adequately trained and abide by all policies and procedures. 12. Ensure Case Managers are linking Clients to appropriate services including FSP, other mental health resources, substance use resources, medical, and vocational supports, and referrals/applications to all eligible benefits and entitlements. 13. Support the creation and operations of a medication management program on-site with the coordination and guidance of medical nursing staff, as available. 14. Participate in regularly scheduled calls and meetings with ODR / DHS partners. 15. Facilitate weekly team meetings and case conferences with on-site Project-based ODR Case Management staff. 16. Facilitate weekly retention meetings with Property Management and Housing Development Partners with ODR and Brilliant Corners participation.

Qualifications:

1. Master's degree.
2. Minimum of two years' full-time experience working with the homeless population or severe and persistent mental illness.
3. Two years' supervisory experience
4. Experience working with the criminal justice population, preferred.
5. Able to provide direct supervision and management of assigned staff
6. Able to work in a high tolerance Harm Reduction model with clients who have multiple barriers
7. Current, valid California Driver's with an acceptable driving record
8. Able to be on-call 24/7 with support from ODR Clinical Supervisor and ODR Program Director

Work Environment:

1. Field ( may need to travel) and indoor office environment 2. On occasion walk or drive to different local sites 3. Regularly required to sit, stand, bend, and occasionally lift or carry up to 35 pounds 4. Will necessitate working in busy and loud environments 5. Will be exposed to elements like cold, heat, dust, noise and odor 6. May need to bend, stoop, twist, and sit throughout the day