Senior Biomedical Services Manager

WhoWeAre

Agiliti is a top manufacturer and service provider for medical and surgical equipment. We partner with clinicians to help them stay patient-ready. Our team provides a range of devices and support required to safely care for patients, and we make sure essential equipment is ready and available when it's needed - from the ER to the OR. We operate locally - 24/7, nationwide - serving more than 10,000 customers who count on Agiliti to be ready for life-saving patient care.

TheSeniorTechnicalServicesManagerprovidesoverallstrategicdirection,leadershipandtechnicalservicesmanagementforouronsitebiomedicalservicesteamatIntegrisHealth.TheSeniorTechnicalServicesManagerensuresthatmedicalequipmentisappropriatelyreceived,repairedandmaintainedinatimelyandcost-effectivemannerbypersonnelwhoareappropriatelytrainedandcertified,ensuresthatcustomerrecordsandbillingareaccurate,/completeandparticipatesinrevenuegrowthactivity.

KnowledgeandPhysicalRequirements

• AssociatesdegreerequiredbutaBachelor'sdegreeinbiomedicalengineering,electronicsorrelatedfieldpreferred.5+yearsofexperienceinhiringandmanagingclinicalengineeringdepartmentsandmedicalservicetechniciansorengineers.
• Knowledgeofthehealthcareindustry,includinganunderstandingofhospitaloperations,alternatecareprovidersormedicalequipmentmanufacturers.
• Medicalequipmentpreventivemaintenance,repairandhandlingexperience.Abletoreadandunderstandtechnicalmanualsandelectric/pneumaticschematics.
• Businessandfinancialmanagementexpertise,includingabilitytomanageabudget,assistwithcontractandaccountmarginmaintenanceandsupportdistrictofficeoperations.
• Proficientcomputerskills,includingMicrosoftOfficeprograms(Word,Excel,PowerPoint).
• Willingtoworkflexiblehours,includingevenings,weekendsandholidays,aswellasemergencyoff-hoursasrequired.
• Validdriver'slicense.
• Abletoliftand/orpush75pounds.

BehavioralSkills:

• Possessesqualityorientationwitha"getitrightthefirsttime"attitude.
• Complieswithpatientprivacylawsinallmatters.
• Effectivelybuildscredibilityandtrustwithcustomeradministration,cliniciansandstaff.
• Operateswithaproactiveapproachtowardssafety,healthandqualityincompliancewithallcompany,governmentalandcustomerpoliciesandregulations.
• Maintainsandprojectsconfidence,enthusiasmandaprofessionalimage.
• Demonstratesstrongcommunicationandpresentationskills(listening,writingandspeaking).
• Demonstratesteamorientationandshowsrespectforothers.
• Flexible,coachable.
• Proactiveandself-directed.
• Organized;prioritizestomeetdeadlines.
• Customerfocused;willingtogoaboveandbeyond.

PracticalSkills:

• Providesoverallstrategicdirection,leadershipandtechnicalservicesmanagementforemployeesonachievingindividual,departmentandorganizationalperformancegoals.
• Leadsandmanagesday-to-dayoperationsofdesignatedtechnicalservicesteam.
• Understandsanduseseffectiveconflictresolutionskills,e.g.,identifiesandresolvescustomerandstaffconcerns,discrepanciesanddisagreements.
• Actsasprimarycontactwithtechnicalservicecustomerstoprovidesupport,maintaincustomerrelationsandresolvecriticalcustomerserviceissues.Alsoactsasliaisonformanufacturersandthefieldservicetechniciansonallequipment.
• ManagescustomerequipmentandcontractinformationwithinUHS'systems.
• Possessesknowledgeof,andcanarticulate,Agilitipoliciesandprocedures.
• Managesequipmentpreventivemaintenance,repairsandpartsinventory.
• Managesinternalrequisitions,partsandsupplyinventoryandpurchaseorders.
• Completesrequireddocumentation,reportsandupdatestosupportbusiness.
• Ensuresequipmentincidents,recalls,upgradesandmodificationsarecompletedincompliancewithdirectivesanddocumentedaccordingly.
• Ensuresaccuratedocumentationforbillingandregulatorycompliance.
• Monitorsandtracksserviceexpensesandequipmentinventoryandauditsfieldservicerepresentatives'expenses,vehiclemaintenanceandtimeworkedtoassurecompliancewithcompanypolicy.
• Recruits,trainsanddevelopstechnicalstaff.Providescrossandlateraltraining,emphasizingcontinuousimprovementandteamwork,andprovidingon-goingfeedbackwithfocusedactionstepsforareasofimprovement.
• Holdsselfandstaffaccountableforcompletionofassignments.
• Maintainsoperationalbudgetandperformanceexpectations.
• Possessesin-depthknowledgeofAgiliti'sbusinessinformationanditsinventoryandbillingsystems.
• Proactivelymanagescontinuousimprovementopportunities/initiatives.
• Performsotherassignedduties.

HospitalbasedSrManagerpracticalskills

• ManagescustomerequipmentandcontractinformationwithinAgiliti'ssystems,assignsserviceschedulesandapprovenewequipmentandequipmentremovalrequests
• ParticipateincustomerEnvironmentofCaremeetingsandreportoutonMedicalEquipmentManagementPlan(MEMP)results
• Manageoperationstoachievecontractualobligationsandkeymetrics
• LeadsTeamsupportingover6,000devicesandover500bedsacrossmultiplecustomerfacilities

It is the policy of Agiliti to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran, military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.In addition, Agiliti will provide reasonable accommodations for qualified individuals with disabilities. Agiliti strictly prohibits any form of retaliation against individuals who make good faith reports of alleged violations of this policy or who cooperate in Agiliti's investigation of such reports. Affirmative Action Policy Statements

You may be required to obtain certain vaccinations, or provide proof of current vaccination status, based on customer and/or company requirements. If vaccination is required, Agiliti will provide specific directions and cover the expense at a participating clinic. Please note, this includes the COVID-19 vaccination.

Agiliti offers a robust suite of benefits for regular, full-time, non-union employees including: health insurance options for Medical, Dental & Vision plans, Short- and Long-Term Disability plans, Flexible Spending Accounts, Health Savings Accounts, Life Insurance Options, Paid Time Off, 401K Saving Plan with employer match, Employee Discounts, Tuition Reimbursement, Daily Pay program, Employee Assistance Program, and wellness programs.

Agiliti is an equal opportunity employer and provides reasonable accommodations to employees and applicants consistent with state and federal law.

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