Program Director Hospice

Overview

Major Responsibilities:

Program Planning, Development and Evaluation

• Develops and implements procedures which allow for consumer participation in the program's planning and policies. Recommends and participates in the formulation of the program's goals, objectives and related policies.
• Participates in budget development and implementation of financial policies.
• Plans for the development of programs related to identified needs, consistent with the purpose and resources of the program. Presents proposals and recommendations to FMC administration for action regarding policies and programs.
• Assures compliance with standards of the State, Medicare and other applicable licensing and accrediting agencies.
• Directs program through delegation of responsibility to administrative and supervisory personnel according to their abilities and defined responsibilities.
• Directs modification or expansion of programs according to identified needs, new standards, FMC direction and program guidelines. Assumes responsibility for the Performance Improvement Program.
• Monitors methods of program administration, planning, supervision and evaluation.
• Informs FMC administration of program activities through periodic written and verbal reports.

Staff Planning, Development, and Evaluation

• Establishes qualifications and standards for all positions in collaboration with the Floyd HR.
• Determines staffing needs and staffing patterns according to program requirements and with consideration for utilization of personnel at their maximum potential.
• Develops and administers employment policies which attract and retain qualified staff.
• Develops and oversees new employee orientation program which meets standards and effectively prepares new employees to assume their responsibilities.
• Develops and implements policies, procedures, and tools for performance evaluation of all employees.

Customer Satisfaction/Community Relations

• Investigates customer complaints and incidents and follows up to achieve satisfaction of customer if possible. Fosters good working relationships with area physicians.
• Fosters good working relationships with community agencies.
• Oversees a public relations program that projects a favorable interpretation of the program's services. Participates and delegates participation in community activities with reference to terminal illness.
• Participates and delegates participation in educational programs to inform the community about hospice services.
• Accepts other assignments as appropriate.

Minimum Job Requirements

Education

Bachelor of Science in Nursing (BSN) or bachelor's degree in business, healthcare management or related field.

Certification / License

Active nursing license in operating state or a health care professional licensed to practice in this state with at least one year of supervisor or management experience in a hospice setting; or

An individual with education, training, and experience in health service administration who has at least two years of supervisory or management experience in a hospice setting.

"Licensed health care professional" may be, for example, a physician, a registered nurse, a psychologist, physician's assistant, or a licensed social worke

Physical Requirements and Working Conditions

Full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Standing and walking for extensive periods of time. Occasionally lifts and carries weight up to fifty pounds. Ability to distinguish letters, numbers and symbols with vision and hearing within normal range to respond to Code alerts and equipment alarms. Work-related stress due to volume and time constraints with irregular working hours.

Frequent exposure to communicable disease, bodily fluids and tissue, toxic substances, ionizing radiation, medicinal preparations, and other conditions common to a clinical environment.

Knowledge / Skills / Abilities

Knowledge of healthcare policies and reimbursement practices.