Facilities Service Coordinator

About This Role:

The Facilities Service Coordinator oversees the daily operations of the Facilities Customer Service Center, ensuring efficient service delivery and acting as a liaison between the university and facilities staff. Responsibilities include managing service requests, work orders, billing, and training staff, while ensuring compliance and safety across departments.

Key Responsibilities:

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  Customer Service Management: Lead the Customer Service Center, handle service requests, assign work orders, and resolve complaints.
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  Work Order Management: Oversee work orders in AiM, ensuring accurate data entry and collaboration with EHS on safety-related issues.
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  Supervision & Training: Train and supervise a coordinator, ensuring staff are proficient in customer service and work order processes.
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  Billing Management: Process invoices and ensure accurate billing for services and equipment.
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  Collaboration: Liaise with the university community, Facilities staff, and Campus Planning; communicate backflow reports to the City of Manhattan.
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  Vehicle & Work Order Maintenance: Manage work orders for Motor Pool and Facilities vehicles and maintain records for departments and shops.

Worksite Options:

This position is required to be performed on-site. Work is performed on employer premises or designated assignment location.

Visit this link for K-State's guidance and policies on remote work and flexible work arrangements. Remote work agreements are required for all flexible work arrangements and are subject to review.

What You'll Need to Succeed:

Minimum Qualifications:

• Requires two years of relevant experience.
• Sufficient dexterity to complete data entry tasks.
• Must be able to communicate with customers on the telephone, radio, or in person.

Preferred Qualifications:

• Two years supervisory and customer service experience.
• Prefer knowledge of maintenance/construction trades, extensive knowledge of database management systems, and working knowledge of accounting practices.

Other Requirements:

• Applicants must be currently authorized to work in the United States at the time of employment.

How to Apply:

Please submit the following documents:

1. Resume

Screening of Applications Begins:

Screening begins immediately and continues until the position is filled.

Anticipated Hiring Pay Range:

$16.36 - 20.44 per hour