Concierge Care Manager

Logistics: This position is full time (40 hours/week) Monday-Friday and will be fully remote (W@H).

What You Will Do:

• Directs day-to-day, high-touch member management to include implementation of program goals, coordination of treatment plans, and benefit coordination for high-risk patient populations and/or those with complex conditions.

• Coordinates clinical services with external sources, including providers, vendors, facilities, social workers/case managers, and/or community services.

• Participates in team training and continuing medical education.

• Prepares for external audits and quality assurance efforts.

To Qualify for This Position, You Will Need:

• Associate's degree in Nursing; OR Graduate of Accredited School of Nursing; OR Master's degree in Social Work, Psychology, OR Counseling (Div. 75 and 6B only).

• Five years' case management experience as a RN OR two years' case manager experience as a RN in a health insurance environment.

• Working knowledge of word processing software.

• Knowledge of quality improvement processes and demonstrated ability with these activities.

• Knowledge of contract language and application.

• Ability to work independently, prioritize effectively, and make sound decisions.

• Demonstrated customer service, organizational, and presentation skills.

• Demonstrated proficiency in spelling, punctuation, and grammar skills.

• Demonstrated oral and written communication skills.

• Ability to persuade, negotiate, OR influence others.

• Analytical OR creative thinking skills.

• Ability to handle confidential OR sensitive information with discretion.

• Microsoft Office.

• Active, unrestricted RN licensure from the United States and in the state of hire; OR active, compact, multistate, unrestricted RN license as defined by the Nurse Licensure Compact (NLC); OR active licensure as a social worker, psychologist, OR counselor in state of hire (Div. 75 only).

• Nationally recognized case management certification will be obtained within two years of hiring as a case manager.

What We Prefer:

• Bachelor's degree in a health-related field (Nursing, Healthcare Administration, Pharmacy, Sciences, Applied Health).

• Five years experience in case management in a sub-specialty area (i.e., ICU, Palliative Care, Hospice, OR Home Health).

• Strong communication and customer service skills.

• Excellent analytical skills to problem-solve and remedy issues immediately.

• Ability to work in an autonomous environment OR leadership capacity.

• Working knowledge of Microsoft Word, PowerPoint, Excel, OR other spreadsheet/database software; TMCS, LiveOps, MDDS, and BlueVue.

• Case manager certification, clinical certification in a specialty area.

• Basic Life Support (BLS) OR Advanced Cardiac Life Support (ACLS) certification.

What We Can Do for You:

• 401(k) retirement savings plan with company match.

• Subsidized health plans and free vision coverage.

• Life insurance.

• Paid annual leave - the longer you work here, the more you earn.

• Nine paid holidays.

• On-site cafeterias and fitness centers in major locations.

• Wellness programs and healthy lifestyle premium discount.

• Tuition assistance.

• Service recognition.

• Incentive Plan.

• Merit Plan.

• Continuing education funds for additional certifications and certification renewal.

What to Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements.

Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.

We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer.

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BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail mycareer.help@bcbssc.com or call 1-800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.