Key Account Manager - WFP

For over a century, Maersk has been pioneering advancements in logistics, setting industry standards in efficiency, sustainability, and excellence. We embrace diversity, collaboration, and continuous learning to build a team that reflects and understands the global customers we serve.

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ROLE OVERVIEW:

Key Account Manager - WFP

As the Key Account Manager for our World Food Program (WFP) project, you will own and manage the customer experience, ensuring efficient and compliant end-to-end shipment execution. This role focuses on continuous improvement, stakeholder relationship management, and delivering as promised to our Key Client.

Location: Preferred locations: Dakar, Senegal or Abidjan, Ivory Coast. Open to other locations within the West Africa Area.

KEY RESPONSIBILITIES:

• Project Development & Leadership: Plan, develop, and lead project execution, ensuring deadlines are met and quality maintained.
• Stakeholder Management: Build strong relationships with internal and external stakeholders, ensuring key client requirements are met.
• Customer Engagement: Take ownership of all customer communications, driving internal meetings and aligning cross-functional teams.
• Escalation & Issue Resolution: Proactively handle any escalations, provide contingency planning, and seek continuous improvement opportunities.
• Performance Review: Conduct regular performance and business review meetings with clients to ensure delivery quality and profitability.
• Cost & Approval Management: Manage project costs and secure necessary approvals to optimize profitability.

WHO WE ARE LOOKING FOR:

• Skills: Strong analytical, reporting, and stakeholder management skills, with the ability to solve complex supply chain challenges.
• Experience: Previous experience managing WFP projects is an advantage.
• Competencies: Skilled in influencing without authority, contingency planning, and facilitating both internal and external stakeholder alignment.

Please note that this is a One year fixed term contract with the possibility of renewal.

If you're driven, solutions-oriented, and see yourself excelling in this role, we look forward to your application!

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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